Trading Standards.

renegotiation · 15th June 2008, 03:33

A while back I heard that T.S. weren't taking individual complaints any more. There was some new service called Consumer Direct or something. I have got the impression recently that some folk have still been complaining directly to T.S. and had their complaints accepted. Is this correct?

Brassed off · 15th June 2008, 09:23

Hello stranger

I originally contacted Consumer Director who seem to be fielding calls for TS. Basically, they only pass on the complaints which are really a TS matter, other small complaints are dealt with by them although I know from reading the boards, that peeps have still gone straight to TS and had their complaint accepted.

babybear39 · 15th June 2008, 13:16

As Bo says depends on the severity...But you can always contact them via your local council if consumer direct get in the way

renegotiation · 16th June 2008, 03:40

I will try to submit a complaint direct this morning then. Thanks.

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