consumer forums consumerforums Total Bank Charges Returned : £16595128 to 9717 people. The Consumer Forums  
Bank Charges Refunds Survey | 'Buddy' System | Get an email address | Site Map | Registration Problems | FAQ
CAG Products - We think that these will help you to make your claim or Reclaim your Right

These sales also help us to keep helping YOU and keeps this site free of third party adverts!

Small Claims Kit-- Small Claims Court Guide
**New Edition**
CallBurner - Skype
CallRecorder Review
Last Will & Testament Kit Fight a Motoring Ticket
 
Alternatively you could purchase a CAG email address here, or maybe you'd prefer our address labels here


UPDATE: Consumer Forums ConsumerWiki is now LIVE - click here: ConsumerWiki


Consumer Action Group envelope labels
You are part of a community of over 195,000 people.
Let your bank know that you won't give in.
Display one of our labels on your envelopes.
Full description here
Sheet of 20 self-adhesive envelope labels
£3.50 inc p&p





Reclaim the Right!
The Lawpack Small Claims Kit contains everything you need to get your bank charges refund. Sample forms, Instruction manual, template forms and an entire set of court forms in .PDF format on CDRom.

Just type in the details of your claim and print them out.


Reclaim the Right!


Sue your bank as often as you like with one Lawpack!!

With a Lawpack and Patricia Pearl’s book on Small Claims, you have everything you need to get your unfair bank charges refunded or assert other consumer rights.
(England & Wales only)

CAG Forum Users Price £11.99
(click image to buy)
Plus £1 P&P



Reclaim the Right!


New Edition
Small Claims Procedure by Judge Patricia Pearl
An excellent guide for the layperson
Not for use in Scotland
Read BF's Review Here




Stand up to Telephone Harassment

If you use Skype -
Record your phone calls with CallBurner
It's Hot!

Click below to download your
14 day trial copy
CallBurner
Skype CallRecorder download


Read the
Explanation and review here
£31.96 - includes 20% CAG discount
(normally £39.95)

We've managed to negotiate a discount for CAG Users on DIY 'Willpacks'


Click on the image to purchase a Wills kit - £12.99 + £1.00 pp

Remember...you can't take your reclaimed bank charges with you ;-)



The new Consumer Directory
search the web, shop online, looking for gift ideas?
Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road London NW11 7PE
The new Consumer Directory
search the web, shop online, looking for gift ideas?

  CAG Announcements
 
Welcome Guest
Please register
Registration is free
There are no charges for using any of the facilities of this website.
If this is your first visit, be sure to check out the FAQ. You will have to register before you can post. To start viewing messages, select the forum that you want to visit from the selection below.
You will also have to register to access our template letters and claims forms
registration is free
Are you being threatened over debts more than 6 years old?
This may be unfair
See our new Unfair Trading Guide
Bought an extended warranty?
Not satisfied?
The warranty may be an example of unfair trading
See our new Unfair Trading Guide
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
Hold the Front Page!!
News updates
The Consumer Forums front page
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
 
Bank Action Group Debt Action Group
 

Go Back   The Consumer Forums > The Consumer Forums
Debt Action Group > Debt Collection Industry

Debt Collection Industry Advice on how to deal with debt collectors.
Are you receiving distressing phone calls? Are you recording them? Why not?


Welcome to The Consumer Action Group

and
The Bank Action Group


Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges.
We strongly suggest that you register under a UserID and not your own name

Reply
 
LinkBack Thread Tools
Old 9th May 2008, 17:52   #1 (permalink)
ftolad
Basic Account Customer
DLC chasing debt

Hi all,

Based on the recent success I had with Lowell regarding a different debt that was statute-barred, I now want to take on DLC regarding another matter.

This is a little more complex, and the debt is NOT statute-barred.

Back in 2002 I got a new car, it was on HP with Wellcome Finance over 4 or 5 years (I do have the original agreement), and the interest rate was horrendous. I kept the car but soon realised that I had made a mistake, but couldn't afford to get out of it at the time.

After doing some reading I realised that under the CCA after half of the term was up, I could return the goods and provided the condition was ok, there would bne nothing further to pay.


It took a lot of effort to convince Wellcome that I was right, and that I could return the car... I even had to get the local trading standards involved. It resulted in the return of the car, and I thought that was the end of it.

Now, some time on from this they were insisting that there was an oustanding amount of approximately £600. They stated it was for insurance over the entire term of the agreement. TS and I argued that this was unfair as the insurance was non-transferrable, and that I should only have to pay up to when I handed the car back.

Since then, Wellcome passed this debt to a DCA, which finally caught up with me a year ago. I made another foolish mistake at a time when my spirits were not so good, and started to pay them. Thinking back over this, I still believe that this money is not theirs.

I have stopped paying DLC for the moment whilst I collect my thoughts and decide on what to do next. They've been leaving lots of messages and sent a letter today advising that I have till the end of the day to contact them, or the agreement I have set up will be cancelled. There's about £80 left.

So, what are my chances of successfully winning this? I can't find the original paperwork from the TS though.

TIA.

Last edited by ftolad; 9th May 2008 at 18:20.
ftolad is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 9th May 2008, 18:43   #2 (permalink)
ftolad
Basic Account Customer
Default Re: DLC chasing debt

Quick update... After some hunting, I can't seem to find the original credit agreement. I'm guessing then that the first step would be to do a CCA request?
ftolad is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 9th May 2008, 20:38   #3 (permalink)
maroondevo52
Site Team
 
maroondevo52's Avatar
 


I am in: Edinburgh
Posts: 5,637
maroondevo52 Authoritativemaroondevo52 Authoritativemaroondevo52 Authoritativemaroondevo52 Authoritativemaroondevo52 Authoritativemaroondevo52 Authoritativemaroondevo52 Authoritativemaroondevo52 Authoritativemaroondevo52 Authoritativemaroondevo52 Authoritativemaroondevo52 Authoritative
Default Re: DLC chasing debt

Hi, ftolad.

Yes, think I'd CCA them and put the account into dispute.



Regards.

Scott.
__________________
Any advice I give is honest and in good faith.
If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.
Help keep it up and active, helping people like you.

Bank of Scotland ( Business Account ) Small Claim.
Total: £1,027.70 Settled in Full.(October 2006)

Capital One Bank (Europe) plc Summary Cause Claim.
Total : £1,111,94: Settled in Full. (February 2007)

Bank of Scotland (Business Account) Summary Cause.
Total: £1,051.60. Settled in Full (April 2007)

Bank of Scotland (Business Account) FOS Claim.
Total: £4,945.00. Settled in Full (March 2008.
maroondevo52 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 13th May 2008, 17:04   #4 (permalink)
ftolad
Basic Account Customer
Default Re: DLC chasing debt

Hi all, well I've sent the CCA letter off today, and set my calendar with the dates, so we'll see what happens. Thanks again.
ftolad is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 13th May 2008, 19:11   #5 (permalink)
ftolad
Basic Account Customer
Default Re: DLC chasing debt

Thanks Scott. CCA letter sent recorded delivery this morning.

I had a phonecall on Sat morning from them, and I refused to answer their security questions. I advised them that further contact should be in writing.

This seems to have worked, as last week they kept calling every day on both my home phone and mobile, but I've not had any more since.

I'll update when I know more.
ftolad is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 13th May 2008, 21:06   #6 (permalink)
maroondevo52
Site Team
 
maroondevo52's Avatar
 


I am in: Edinburgh
Posts: 5,637
maroondevo52 Authoritativemaroondevo52 Authoritativemaroondevo52 Authoritativemaroondevo52 Authoritativemaroondevo52 Authoritativemaroondevo52 Authoritativemaroondevo52 Authoritativemaroondevo52 Authoritativemaroondevo52 Authoritativemaroondevo52 Authoritativemaroondevo52 Authoritative
Default Re: DLC chasing debt

Quote:
Originally Posted by ftolad View Post
This seems to have worked, as last week they kept calling every day on both my home phone and mobile, but I've not had any more since.
Thats sound, ftolad.

I have not had a peep out of the two DCA's chasing me, since my CCA request

Regards.

Scott.
__________________
Any advice I give is honest and in good faith.
If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.
Help keep it up and active, helping people like you.

Bank of Scotland ( Business Account ) Small Claim.
Total: £1,027.70 Settled in Full.(October 2006)

Capital One Bank (Europe) plc Summary Cause Claim.
Total : £1,111,94: Settled in Full. (February 2007)

Bank of Scotland (Business Account) Summary Cause.
Total: £1,051.60. Settled in Full (April 2007)

Bank of Scotland (Business Account) FOS Claim.
Total: £4,945.00. Settled in Full (March 2008.
maroondevo52 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 24th May 2008, 12:44   #7 (permalink)
ftolad
Basic Account Customer
Default Re: DLC chasing debt

Morning all, I've had a letter throught the post from Hillesden Securities:

http://i300.photobucket.com/albums/nn10/ftolad/DLC.jpg

They've sent me the agreement:

http://i300.photobucket.com/albums/n...lad/DLC001.jpg

Would someone mind taking a closer look at it to check it conforms? The other thing to mention is that although I didn't expressly request this, don't they also have to provide the Deed of Assignment and a statement of account? If so, they are still outstanding from the request.

TIA.
ftolad is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 24th May 2008, 15:15   #8 (permalink)
ftolad
Basic Account Customer
Default Re: DLC chasing debt

Not sure if it's worth mentioning but it was a HP agreement.
ftolad is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 25th May 2008, 16:11   #9 (permalink)
ftolad
Basic Account Customer
Default Re: DLC chasing debt

*bump*
ftolad is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 25th May 2008, 21:42   #10 (permalink)
lookinforinfo
Platinum Account Customer
Default Re: DLC chasing debt

Ftoload, the print is so light I cannot read it and you have cleaned most of the financial info where there are possibilties for them to make mistakes thus rendering the contract invalid.
It appears that despite their arguments, it is stated quite clearly that after you have paid a certain amount [£4620 odd ?] you can terminate the contract. There is no mention of insurance still being due nor should there be.
I would be giving them 14 days to refund that money or you will take them to Court and reclaim it. I am surprised that TS did not point out to you not to pay them as you had already fulfilled your part of the agreement.

When making a CCA request, you are supposed to receive within a stipulated time frame 1] an executed copy of the original agreement. 2] a financial statement of monies received and any payments missed. 3] should there still be an amount outstanding, then a list of dates when those payments are supposed to be made 4] a copy of the Terms and Conditions applying at the time you signed the loan. [That would spell out in greater detail how to
terminate the contract early and clarify the insurance position-which is probably why it has not been included]. If any of 2] 3] and 4] were not included then Welcome have not complied with the CCA request and they cannot pursue you for the insurance money-which they should not be claiming in any case..
The deed of assignment does not have to be included in a CCA demand though some companies do send it.

Last edited by lookinforinfo; 30th May 2008 at 19:17.
lookinforinfo is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 25th May 2008, 22:42   #11 (permalink)
ftolad
Basic Account Customer
Default Re: DLC chasing debt

Thanks for taking a look, LFI. I can rescan the image with the financial bits in place, and remove the personal details. Just to make things clear, all DLC have been chasing me for is the optional insurance that I took out. It amounted to something like £600. Back last year, when I wasn't really in the best state to deal with this, I started paying them.

Anyway, TS stated back in 2004 that I shouldn't be paying off the remainder of the insurance as it was non-transferable. I moved, nothing happened until DLC contacted me last year.

All I've received is the two items scanned, no Deed of Assignment, and I've also not received a statement of account showing payments made. Should I send a letter back to them advising them of their obligations? I get the feeling that come next week, DLC will be calling me everyday again.
ftolad is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 26th May 2008, 14:11   #12 (permalink)
lookinforinfo
Platinum Account Customer
Default Re: DLC chasing debt

Well if it was me I would be demanding the insurance money back asap. You are not liable for the insurance once you hand the car back. And ask for interest on the money you reclaim also.
lookinforinfo is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 2nd June 2008, 11:45   #13 (permalink)
ftolad
Basic Account Customer
Default Re: DLC chasing debt

Here's the less adulterated scanned copy of the agreement:

http://i300.photobucket.com/albums/n...lad/DLC002.jpg

I've left all the figures in... one thing I noticed is the difference in the dates at the bottom of the agreement. Anyway, does anyone think this is enforceable? I still haven't had the Deed of Assignment or statement of account from DLC.
ftolad is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 4th June 2008, 19:06   #14 (permalink)
ftolad
Basic Account Customer
Default Re: DLC chasing debt

Can one of the mods or helpers, or anyone else take a quick glance at my last post and updated copy, please? I just need to be clear if the prescribed terms are all there. Also, even with glasses, it is rather difficult to read.

I haven't heard anything from DLC yet, and none of the other docs have shown up.

Thanks.
ftolad is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 5th June 2008, 16:36   #15 (permalink)
steven4064
Site Team
 
steven4064's Avatar
 


I am in: Lancashire
Posts: 9,829
steven4064 Authoritativesteven4064 Authoritativesteven4064 Authoritativesteven4064 Authoritativesteven4064 Authoritativesteven4064 Authoritativesteven4064 Authoritativesteven4064 Authoritativesteven4064 Authoritativesteven4064 Authoritativesteven4064 Authoritative
Default Re: DLC chasing debt

Hi ftolad

I had a look at the agreement and, presuming all the numbers are correct (I can't check them ATM), then it is a properly executed agreement and enforceable
__________________
Steven

Confused by Simple Interest? Confounded by Compound Interest? Read my Interest Tutorial

Do you want to know if a credit agreement is enforceable? See Consumer Credit Agreements

My Claims

GE Money Won unconditionally May 2007
NatWest Claim 1
Won unconditionally August 2007
NatWest Claim 2 Statements received - on hold
NatWest Claim 3
LBA sent - on hold
Brighthouse Won unconditionally August 2007
Goldfish Won unconditionally April 2008 (including CI on the basis of Sempra)
Next Catalogue - Statements recieved
Clydesdale Financial Services Won unconditionally February 2008

Any opinions are without prejudice & without liability. Almost everything I know concerning the law I learned from this site.

You can e-mail me at steven4064 at consumeractiongroup.co.uk . However, please note, I will not give advice by PM or e-mail. Please
send a link
to your thread and I will do my best to answer there.
steven4064 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 5th June 2008, 20:50   #16 (permalink)
ftolad
Basic Account Customer
Default Re: DLC chasing debt

Am I still right in assuming that without the Deed of Assignment and statement of payments, they are still in default of my request?
ftolad is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 5th June 2008, 21:08   #17 (permalink)