Capquest help...

[zombies]

Hello folks, I'm new around here. I've been getting calls from Capquest for the last few weeks, on a new phone number that I've only had for a very short period of time. Having answered the first call and refusing to confirm my name and address, the person on the other end of the line ("Emma") refused to tell me what the call was about and repeatedly asked for confirmation of my name and address. We went around in circles for a while until I eventually hung up.

Since then, Capquest have called every day (sometimes two or three times in the same day, save for a few days break over Christmas) and left messages telling me to ring them with a reference number to be quoted.

I'm not going to waste money ringing them back to go through the whole thing of them asking me to confirm my name and address / me asking them what the call is about and who they're looking for, and I'm absolutley 100% certain that I don't owe any money to anybody.

The question is, does anyone know what sort of debts Capquest deal with? From looking on various forums, it seems they mostly deal with credit card debts, and I've never had a credit card in my life! The only other thing I can think of is possibly my student loan from 7 or 8 years ago, but the student loans company knows (from yet another form I filled in for them about 6 months ago) that I am not yet earning enough money to have to start paying it back yet...

I'm not really sure where to go with this now, with me not willing to disclose my details over the phone and therefore not being able to get even the smallest piece of information from them. I have sent a few letters explaining the situation (and pointing out several times that I have only had this number for a couple of months, and it only exists so family can get in touch with me in an emergency while a relative is seriously ill in hospital), but they still keep calling and leaving messages... I should mention that I haven't included my name or address on any of the letters that I have sent to Capquest.

If anyone knows what sort of debts they deal with, this would help immensely as it may help me decide what to do next! Thanks very much for any advice any of you might be able to give me

[spamheed]

The simple truth, given that it's a brand new number is that it may not even be your debt. I would continue to refuse to answer their security questions. it may be annoying, but I'm sure you can live with it.

You can always create a group on the phone for everyone you know and atatch a ringtone to it. any number outside of this group, set to silent. annoying but no real hassle.

Until they write to you, with your name and your address, then there really is not much you can do about it without giving your details to them.

[zombies]

Thanks for your reply. I have added their phone number to the "reject list" on my phone, which means that it goes straight to answerphone when they try to call from their number. Unfortunately it doesn't stop them from being able to leave voicemail messages, which cost me money every time I check it thinking maybe someone I actually know is trying to get in touch with me

I've got another letter ready to be posted in the morning explaining to them yet again that I will not be answering the phone to them, returning any of their calls, or contacting them again in any way unless they send me a letter and I have their request (or whatever it is) in writing. I'm sure this won't put them off harassing me, but it seems like this will be the best thing to do at the moment...