LLoyds only accept reference numbers from payplan, how they can dictate it is beyond me.
Free Debt Management company | Payplan
they should have advised you of all this by now but not surprised they haven't..They can be stallers you have to be sharp and watch your own finances and accounts with this lot..
Get an I&E sent to them asap with a payplan number go through your I & E with payplan. They will not beable to help you with an instalment plan unless you are 13000 in debt but they will advise and log you on thier computer. This gives you your reference number for LLoyds.
Once lloyds have that and a copyof your unemployment proof and I &E with a bit of luck you may be able to agree another 3 months which may be renewed every 3 months.
good luck and just keep them updated of your situation so they can't say they didnt know.
Fuzzy