Robinson, Way - Unbelievable!!! **WON**

majorclanger100 · 5th July 2007, 14:18

Don't normally speak to any DCAs but Robberson Way caught us on the hop yesterday whilst we were waiting for a call from a doctor about my very seriously ill mother-in-law.

They were ringing about a disputed debt, so shouldn't have been calling anyway - my wife gave them an impressive amount of verbal, explained the situation about the doctor, and then I took the call to have a go as well.

Majorclanger100: 'You shouldn't be calling us about this debt it is under dispute'

Robberson Way: 'We can ring you about it, as you need to cover our costs'

MC100: 'Really? So which statute specifies that then? You are aware that you are in breach of the OFT guidelines? I am getting off the phone now as we are waiting for a call from a doctor about my mother in law, who is extremely ill following a heart operation - this is just not important.'

RW: 'We need to sort this out, as it is very important'

MC100: 'Important to you perhaps, but not to us. I am ending this call'

RW: 'Stay on the phone Mr Majorclanger, you signed the T & Cs of this contract and now you must face the consequences. This is of vital importance'

MC100: 'Goodbyeee' (plus a teeny bit of swearing)

Proof that DCAs don't inhabit the same world as the rest of us.....

djdave · 5th July 2007, 14:50

I hope you recorded it. "Enough rope" and "hang" leap to mind.

All the best to your mother-in-law, by the way

diskmandave · 5th July 2007, 16:04

Diarised transcripts of conversations are as equally viable in evidence.

Good for you Major!

Regards, Dave.

majorclanger100 · 5th July 2007, 17:25

Thanks guys

Vampyra · 5th July 2007, 20:25

A whistle is effective and cheap!

I didn't say that!

Drexl Spivey · 5th July 2007, 22:31

I would have just put the phone down on them in a situation like that , they are not important enough to be engaged on the phone with when awaiting an important call. They are not important enough when not awaiting one.

But it is disgusting behaviour , but it is an incentive for you next time to just hang up and leave the phone free for more important concerns. Those fools that are the callers from robinson way are nothing but scum you find on your shoe that you kick into the kerb , they are not worth wasting breath on to talk to . I do keep them talking sometimes to annoy them in the data protection loop , but if an important call is incoming.. no, they must be terminated immediately .

diskmandave · 5th July 2007, 22:43

Quote:

Originally Posted by Vampyra

A whistle is effective and cheap!

I didn't say that!

Ohhh yes U did!!!

I'm buying a whistle! Anyone remember the Acme Thunderer...??!!!!

majorclanger100 · 18th July 2007, 12:28

LOL I love the idea of the effect an 'Acme Thunderer' would have - must one.

Instalment two of the Robberson Way saga:-

Mother-in-law has now left hospital and is pretty poorly as you can imagine. She also has a 'debt' which RW reckon they can collect on - but they've not complied with her CCA request (well over 42 days). Despite this they rang her, she explained that she's not in any fit state to deal with the situation and that she'd just come out of hospital - they said they'd call her every two days until she agreed payment.

We went ballistic - I've threatened them with everything from the OFT to the local paper and Watchdog. Not that they give a toss but it made us feel better! Although she hasn't received any calls from the buggers since.....

diskmandave · 18th July 2007, 16:52

Couple of harassment letters here Major!

Diskmandave -v- Robinson, Way & Co - The Never Ending Story

majorclanger100 · 19th July 2007, 08:30

Thanks Dave

majorclanger100 · 25th July 2007, 13:40

Robberson Way have collapsed totally - we've received a very slimy apology letter (too late to prevent my complaint to the TS - shame

) stating that 'our usual level of service failed on this occasion'. No it didn't - bullying frail old ladies is exactly their usual level of service. Anyway they've referred the account back to the original 'creditor'.

Good ending for my mother-in-law but how many other OAPs/vulnerable people are out there who are in the same situation and being treated like dirt, but don't know someone in the CAG who can fight on their behalf?

diskmandave · 25th July 2007, 16:01

Great result! Way to go!!

The Tiger makes an appearance for a result like that!

Best regards, Dave.

majorclanger100 · 25th July 2007, 17:16

Cor the tiger!

Thanks Dave

diskmandave · 25th July 2007, 19:43

Major Clanger takes a bow!!

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