Currys wants me to goto manufactuer

[veto]

hi there , id like a little advice as im not sure where i stand here .
i have a 32" samsung lcd tv here that was purchased 11 months ago .
it has a connection fault at the back , and also a habbit of randomly turning itself off .
its still within 1 year of purchase , and i also bought the 2 years 'whatever happens' extended cover .

i rang the number that came with my product advice and support leaflet stapled to my recipt , after a lengthy convo with the 'tech guys' i was told to ring samsung and get them to repair it .
really puzzled by this i went down to the store i purchased it from and explained the situation to the customer service lady there , she also said it should ahve nothing todo with samsung , and to ring a whatever happens number she gave me .
ive just called this number , and after a lengthy chat with an indian chap with a thick accent , he was insistant that i call samsung .
i tried to explain that i didnt buy the TV from samsung , and they can get whoever they like to fix it , but my contract is with them .
i was told that i obviously didnt understand him and the call would be terminated , i asked for the chaps name and was refused , when asked if i could possibly speak with his superviser the call was disconected .

ive just rang the store i bought it from again in hopes to speak with the lady from the other day , they are busy and im awaiting a return call , but id like to know exactly where i stand if possible , am i right in thinking that its down to them to get my machine repaired?
if they have the work contracted out thats fair enoug, but isnt that also for them to deal with ?

[StormWarrior]

There is no question..

Your contract is with the store. And so are your legal rights!

Now getting the store to accept it is another matter.
Personally I'd go down tomorrow morning (sat) when it's really busy and make a fuss, right at the sales desk, And don't move to "somewhere we can discuss it" when they suggest.

Good luck!

http://www.dti.gov.uk/consumers/fact...page38311.html

A printable fact sheet from the DTI, includes answers to the question

Q6. Is it true that I have to complain to the manufacturer?
No. You bought the goods from the trader, not the manufacturer, and the trader is liable for any breaches of contract (unless he was acting as the manufacturer's agent).

[rosiecotton]

Yes, you bought the TV from Currys, your contract is with Currys and they are the party liable for your rights under the Sale of Goods Act, which states that all goods purchased must be of satisfactory quality and fit for all normal purposes.

Don't let them fob you off, this happens all too often.

[veto]

cheers for that , very helpfull , i shall persue currys .

[BankFodder]

Write to Curry's. Inform them formally of the fault and the trouble to which you have been put so far.
describe the fault as fully as you can. Give them 7 days to visit and repair or to inspect the TV after which you will have it independently examined and bill them for it.
If they do not respond then have the set inspected and diagnosed by an official Samsung repairer. Get the report and estimate for repair - you may have to pay for this. Send the report and estimate to Curry's. Give them 7 days to repair the set or else you will have it repaired by the official Samsung repairer.
If they do not respond, have the set repaired, pay for it and then send all bills to Curry's for payment. Give Curry's only 7 days to pay and then sue them.
Do use an official Samsung repairer. Don't settle for some cheaper outfit.
The trap to fall into would be to use a cheap repairer as if then broke down again, everyone would be able to disclaim on the guarantee and you would be left in a very difficult position.

Their legal reps are DG something or other. Very obstinate and difficult bunch who will cave in in the end.
Your position is unloseable. It is a disgrace that you are having this kind of trouble with a company such as Curry's which used once to be a very company - they have lost their way.

[veto]

last time i went to the manufacturer due to the shop selling out of my item(xbox) , the repaired console broke 1 week out of the warranty and i was left with little rights to take it back to the shop and was left dealing with the manufacturer and a repair fee .
i wasnt about to make that same mistake again

from what i was told over the phone with 'whatever happens' support, is that they have a contract with samsung to fix those TV's .... thats fine if that is the case ( i think i was being palmed off myself tho) , but its still upto those guys to deal with whoever they have the work contracted to, not me.

anyway , i rang my local store back and spoke to the lady who id poped in and talked to the other day , she took my details and rang me back later .
she even admited to having problems herself they also told her that i had to ring samsung , but she insisted on the matter and pointed out the , 'one call one fix' (or something to that effect) slogan , and they told her they would ring me at the start of the week to arrange a engi to pop out .

thank you to everyone for the advice , ill update as to how this turns out

p.s , can anyone edit the thread title ? stick a 'r' in there for me .

[LittleVoice]

Originally Posted by BankFodder

Write to Curry's. Inform them formally of the fault and the trouble to which you have been put so far.
describe the fault as fully as you can. Give them 7 days to visit and repair or to inspect the TV after which you will have it independently examined and bill them for it.

Their legal reps are DG something or other. Very obstinate and difficult bunch who will cave in in the end.
Your position is unloseable. It is a disgrace that you are having this kind of trouble with a company such as Curry's which used once to be a very company - they have lost their way.

I had a problem with a pc mouse for my friends child in Currys, It was a missold item, for a laptop not a pc, the cable was too short. We had a reciept and simply wanted a replacement, the manager refused.
I made a fuss and the chased me out of the shop in my wheelchair, yelling my name at me telling me that I am banned. Right onto the carpark! I wrote a letter of complaint and they gave me a cable also in their reply stated that i am no longer allowed to shop there.
Utter disgrace, I will never ever buy from them again.

[demon_x_slash]

Originally Posted by LittleVoice

I had a problem with a pc mouse for my friends child in Currys, It was a missold item, for a laptop not a pc, the cable was too short. We had a reciept and simply wanted a replacement, the manager refused.
I made a fuss and the chased me out of the shop in my wheelchair, yelling my name at me telling me that I am banned. Right onto the carpark! I wrote a letter of complaint and they gave me a cable also in their reply stated that i am no longer allowed to shop there.
Utter disgrace, I will never ever buy from them again.

I think that's a case for your local newspaper, LittleVoice - get them to do an article on it and the Store Manager will proabably get a kicking from his Area Manager for the bad publicity. You won't be there to see it, but your satisfaction from imagining it will be reward enough

[humbleman]

Originally Posted by veto

ive just called this number , and after a lengthy chat with an indian chap with a thick accent , he was insistant that i call samsung .
i tried to explain that i didnt buy the TV from samsung , and they can get whoever they like to fix it ,

CAREFUL!!!!!!

[demon_x_slash]

Originally Posted by humbleman

CAREFUL!!!!!!

About what? If the poster had encountered a Swedish chap with a thick accent, would that be a problem?

[humbleman]

Originally Posted by demon_x_slash

About what? If the poster had encountered a Swedish chap with a thick accent, would that be a problem?

how do you know he was an Indian over the phone, and of what material importance was it who you speak to its the company that the problem is with not an individual. Just keep it clean.

[demon_x_slash]

Originally Posted by humbleman

how do you know he was an Indian over the phone, and of what material importance was it who you speak to its the company that the problem is with not an individual. Just keep it clean.

...Because he had an Indian accent? It's of no material importance, it seemed to me to be an incidental remark intended to better illustrate the story. It's called scene-setting. Unfortunately, by bringing it up in the first place, you have now made it of material importance. Hindsight, eh?

[rosiecotton]

Looks perfectly "clean" and innocent to me.

[blacksheep1979]

I'm sorry but this kind of thing only becomes a problem when people make it a problem. There was no offense meant and tbh humbleman you're just **** stirring

[humbleman]

BTW the last 3 posters I was not quoting you so... and ignorance is no ..........

[blacksheep1979]

ignorance may be no excuse but innocense is...

[veto]

i guess it was to point out the fact that i was on the phone to a call centre that seemed tobe outside of the uk .

as for being carefull... im young , its for the generation above me todo all the tiptoeing around , and by the time it reaches my generation we will all be wondering what the hell was the big fuss anyway