Help currys have lost our agreement

ozzie009 · 5th January 2007, 17:39

Hi to every one who reads my post , I could do with a bit of advice with alittle problem i have.Thanks in advance to any replies.

My partner and I went to currys to get a plasma tv . we choose one and decided to have it on interset free . The sales guys had real problems sorting the agreement .Printer wouldnt work then computer didnt work youname it, it went wrong. Eventually they got the printer to work and they gave us copy to them to sign and keep . Everything was sorted after about an hour and went away happy with the tv
3 copies of the agreement was printed and signed.
6 weeks pass and no payment taken from our bank account so i say to the wife dont worry they will take it . Very next day we get a letter from DSG Retail Ltd .

our finnance company hasnt recived your signed orginal argeement and are unable to process your credit application .

they go on to say we have 3 opitions .

Provide us with a clear copy of the agreemnet held buy you

Pay at the shop .

Or contact us on the above number to discuss further opitions .

At the bottom of the letter they treaten further action to secure payment

What should i do .

barracad · 5th January 2007, 17:41

Do you still have your copy of the agreement?

ozzie009 · 5th January 2007, 17:46

Yes My Freind we have

barracad · 5th January 2007, 17:47

Well unless I'm missing something I would suggest the easiest thing to do would be to send them a copy of the agreement.

ozzie009 · 5th January 2007, 17:52

Yeh your proberly right but im so ****ed of with all the messing about and the tv makes to much of buzzing noise Could i not just take the tv back

Another thing that worries me is that all my details have been taken and bank details etc have been lost
along with 2 signed copies how can the loose them isnt that there money so to speak

my signature is the most worrying thing

barracad · 5th January 2007, 17:54

If the TV is faulty then yes you should take it back - but that is a seperate issue to the missing credit agreement!

ozzie009 · 5th January 2007, 18:21

I do think your right when your saying but the letter is refering to money I owe them.
Now i would of thought there first responsiblity was to inform me that ID and bank details had gone been lost

biwood · 16th January 2007, 16:12

Hi, I actually work for Currys (Sorry!). I think I know what has happend. When a customer has been accepted the system (eclipse) prints out 3 sheets for you and one of the store managers to sign. One for you, One for the store and One they send of to HFC. I would think that the one that was sent to HFC got lost some how. (Probably incompertance). Now under eclipse they have a system in store called reporting. This can bring up all details of your receipt and your payment method. What I would do is to pop into the branch you bought it and ask for a copy. Photocopy it and then send it to HFC and Curry's customer service address which is on one of the red leaflets we give out (If you ask them for the red receipt leaflet they should know what you mean). Hopefully someone will own up to their responsablity and they will redo the credit for you.

As for the TV making the buzzing sound. I'll be honest with you if its under 21 days old and you can prove that it is fault instore then they will accept it back and get you another one or refund the credit. But if its over 21 days old then their will be absorlutly no point in bring it back into store as they will have to send an engineer out to your house to look at it. If you were to try to bring it back and demand a refund/exchange they will not do it. This is because like you Curry's unfortunatly have rights and one of those rights is to repair items within an acceptable time frame which I believe is 28 days. Also because this is a TV and not classed as an essential item under law their will be no point in demanding a tempary TV. If they haven't completed repairs or are waiting for parts and the time frame elapses then you can going to your local branch or phone the helpline numbers up and get something called an uplift no. This no. is permission from the manufacture to exchange your TV. + Just for your knowledge if they do repair the TV they have up to 3 times to come out for the same fault before they will exchange it.

I know this is a lot of information but although I work for Curry all this information is inparsial and correct to the best of my knowledge.

Hope it helps

biwood · 16th January 2007, 16:15

Hiki, I actually work for Currys (Sorry!). I think I know what has happend. When a customer has been accepted the system (eclipse) prints out 3 sheets for you and one of the store managers to sign. One for you, One for the store and One they send of to HFC. I would think that the one that was sent to HFC got lost some how. (Probably incompertance). Now under eclipse they have a system in store called reporting. This can bring up all details of your receipt and your payment method. What I would do is to pop into the branch you bought it and ask for a copy. Photocopy it and then send it to HFC and Curry's customer service address which is on one of the red leaflets we give out (If you ask them for the red receipt leaflet they should know what you mean). Hopefully someone will own up to their responsablity and they will redo the credit for you.

As for the TV making the buzzing sound. I'll be honest with you if its under 21 days old and you can prove that it is fault instore then they will accept it back and get you another one or refund the credit. But if its over 21 days old then their will be absorlutly no point in bring it back into store as they will have to send an engineer out to your house to look at it. If you were to try to bring it back and demand a refund/exchange they will not do it. This is because like you Curry's unfortunatly have rights and one of those rights is to repair items within an acceptable time frame which I believe is 28 days. Also because this is a TV and not classed as an essential item under law their will be no point in demanding a tempary TV. If they haven't completed repairs or are waiting for parts and the time frame elapses then you can going to your local branch or phone the helpline numbers up and get something called an uplift no. This no. is permission from the manufacture to exchange your TV. + Just for your knowledge if they do repair the TV they have up to 3 times to come out for the same fault before they will exchange it.

I know this is a lot of information but although I work for Curry all this information is inparsial and correct to the best of my knowledge.

Hope it helps

reidnet · 16th January 2007, 19:58

Hi Biwood,
May I suggest you have a lok at this link and show it to your store Manager.. Consumers have rights and Curry's take the Mickey to be honest where the sale of Goods act is concerned.

Sale and Supply of Goods Act 1994 (c. 35)

honeymommy · 23rd January 2007, 15:46

Just found this site searching for anything to do with currys losing agreements.

I had a phone call today from currys stating HFC have lost our agreement for the plasma TV we just purchased. They asked me to go back to the store with my reciept so they could photocopy it.

I don't understand, if they print 3 copies then why not use the stores copy and send that to HFC?
My greatest concern is that my personal details are somewhere, and they are responsible for losing them. I plan to question what they intend to do about it.
I wonder how many have been misslaid????

reidnet · 23rd January 2007, 15:53

Hi,
I would be concerned about where the application containing all my personel information had landed up, Especially in this day and age with all the Identity theft that goes on.

I wonder what they would say if you were to tell them that you had accidentlly shredded your receipt..lol

And why should you be the one that does the running around for their incompitence ?? I hope they will make a Gesture of goodwill payment to cover for your inconvenience ?

Ian

amanda1975 · 26th January 2007, 16:10

Hi

can you let us know how it all worked out with the credit agreement. Currys have just lost our credit agreement for our LCD tv. At the moment we have told them we haven't lost it its your fault....did you end up paying????

cheddar · 29th January 2007, 15:11

Quote:

Originally Posted by biwood

pop into the branch you bought it and ask for a copy. Photocopy it and then send it to HFC and Curry's customer service address which is on one of the red leaflets we give out

Why on earth should the customer have to do all this messing around??

Quote:

Originally Posted by biwood

Curry's unfortunatly have rights and one of those rights is to repair items within an acceptable time frame which I believe is 28 days.

Again total nonsense and this seems to happen often with Currys, even their staff are mislead by it. Disgraceful....

ozzie009 · 13th April 2007, 09:34

Well i recevied a county court claim today. I phone them and as its in my partners name they preach the data protection, and they have lost our data .God it makes my blood boil

But what shall we do.

davethorp · 19th April 2007, 14:17

Surely if they cant provide an agreement because they have lost it there is very little they can do to substantiate their claim in the court?? It is down to them to prove this agreement exists and if they cant do that they have no case

What exactly is on their particulars of claim?

BankFodder · 20th April 2007, 08:07

Quote:

Originally Posted by ozzie009

Well i recevied a county court claim today. I phone them and as its in my partners name they preach the data protection, and they have lost our data .God it makes my blood boil

But what shall we do.

What has happened on this now?
Have you responded to their claim?

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