problems with Currys 42" TV - any advice?

[campari2]

Any updates on this? My 14 mth old £900 LCD TV has gone on the blink and CURRY'S say its nothing to do with them! thanks....

[campari2]

I also bought an LCD TV from CURRYS - can u guess the rest!
It was over £800 and just after 12 months it developed a fault - this Christmas just past, went to the store, no joy with them, rang them, wrote a letter, no reply - eventually got a Repair Co to look at it and this is where I am now, they have reported back to me that I will have to spend £250 to get it working - so - I will get a written report from them and send it to CURRYS. I hope to show them that this is their problem and that I will claim refund of any expenses incurred in the matter - directly or in court. I'm a bit concerned about paying for the repair and not being able to claim it back in court due to some ruling about not trying hard enough with them or something - I just cant keep on waiting - we need the TV working now. What do you think? Lyn

[jampot]

Lyn,

If the report states that the problem was present at the time of manufacturer, and isn't "wear and tear" or caused (directly or indirectly) by you (eg accident, mistreatment, not following care guidelines) then your case against Currys seems pretty strong.

However, you really should persue Currys for an answer, even if it is a final letter from them saying "We aren't taking this matter further" as with no reply to work from, they could easily say they weren't aware of your correspondence, never knew of your complaint, and weren't given chance to rectify the matter themselves.

I would send a further letter to Currys, asking for their authorisation to go ahead with the repair. Give them 14 days in which to respond, or to appoint their own authorised repairer and complete the repair. Send this letter via Recorded Delivery and ensure it contains all of your details (order number, name, address etc).

If you purchased the TV using a Credit Card or via a Credit Agreement, I would also send a copy of the letter to them as they are jointly liable under Section 75 of the CCA.

Currys have a "reasonable" length of time in which to effect a repair under the SOGA. If you cannot prove when you first started chasing them, unfortunately the clock probably starts from now. Giving them 14 days to both appoint a repairer AND complete the repair should be fair enough - and if they choose not to respond, I would get the TV repaired independently then start legal proceedings to get your money back from Currys.

[campari2]

OK - many thanks - it is still in the shop waiting for a complete 'board' to be ordered for it - they say it is a component failure - it has not been dropped, damaged or anything, the picture just disappeared two days before Xmas! sound and everything else still working !?! Will write another letter this week. Lyn

[jampot]

You are right to be concerned about being able to claim the costs back from Currys. I would advise against having your own repairer order expensive parts, as liability for the repair lies with Currys. They are well within their rights to demand to effect the repair themselves, and I would strongly advise you allow them to do so - that way you preserve your SOGA rights in the event of other failures which may (or may not) occur later in the life of the TV.