Currys St Helens Warning

[mah1]

Easier if I just copy and paste the following which is a warning for people
thinking of spending money at Currys or associated stores

I will never shop in a Currys or other associated stores again. Beware if you are thinking of spending
money in Currys, Dixon’s or PC World.

After purchasing a Vacuum Cleaner 9 weeks ago which was overheating and cutting
out I thought it would be straight forward to return to Curry’s St Helens for an exchange or refund.
(The Vacuum cleaner had only been used on 5 or 6 occasions as we have wood flooring throughout most of the house).



Anyway, it seems that Curry’s stores don’t bother with the Sales of Goods Act 1979 and have their own laws.

Never had any problems at any other stores with returning goods and this was actually reported and covered by Which magazine in 2001 stating that staff from stores of Currys and Dixons were wrongly stating that responsibility lay with the Manufacturer. Five years later and they are still at it, passing the buck.

It is Currys responsibility as the seller to resolve the issue and yet Currys refused to take the vacuum cleaner from me. I certainly don’t want to have to take a days holiday to wait for them to send out an engineer which
from reading many other reports on other sites tend to not turn up anyway.

From start to finish there was no indication that Currys wanted to help the customer and they simply wanted to pass the responsibility on elsewhere.

Needless to say that after stating the Sales of Goods Act 1979 in the store I was asked to leave the premises by one of their vertically challenged Security Guards stating that I was trespassing on their property!!!

I think that they are in need of some well overdue Consumer Law and Customer Service training, fast!!

[Jimbo44]

Personally I would have no further dealings with a store that refused to deal with a complaint to my satisfaction and in one visit; for one thing, there's no hard evidence of what's been said on either side. Tempers can easily get frayed too!

I would put my claims in writing to the head office, setting out the un-embellished facts and relaying an accurate summary of the action taken so far to resolve the matter locally, set out my aims to resolve the matter and mention the Sale of Goods Act as being the basis of the complaint/settlement required. I would then address the letter by name to a director.

You can get director's names from the co. website usually.

With some suitable modification, the 'Pre-Lim' and LBA' letters here form a good basis for a suitable letter.

Every business (Currys or anyone else's) must, by law, have a notice displayed at every place in which they do business concerning the ownership of that business and must also give the address for the 'service of documents'.