currys advice on tv write off

[kezia932]

hi currys have just said to us our plasma TV as been written off what happens now?? it's two year old but the plasma cost us £3500 to buy ,the spec of the other plasmas of the same make don't have the some of the features my other one had they have said they are going to offer us vouchers but have not said the amount will they go by specifications of my TV or will they offer us back the full amount??to spend in currys i am also told the cover plan ends is this true because it was covered for 5 years.any help please would be great'

regards kezia

[LondonPam]

I presume that the cover plan will end because it is against the existing tv, if that is no longer owned by you (as you gave it back) then the cover plan ends.

[reidnet]

The Coverplan will end, This is a normal thing with Coverplan..If you pay for your coverplan monthly..I would cancel it once you get your Vouchers etc.

Ian

[edinburghbeerbucket]

Coverplan have a strange way of working out how much to issue on the vouchers.

But don't worry.. regardless of the value of the voucher, you are entitled to a minimum spec replacement. If the feature your old TV had is only available on a TV that costs more than your voucher, the store staff can call up and have the voucher adjusted to cover that purchase.

If you've been paying for "whatever happens" on a monthly basis, and you continue to pay, your new TV will be covered just like the old one.

If you've paid for "coverplan" outright, or over 10 months by direct debit, you should also be issued with a voucher towards your new coverplan. It doesn't just disappear. The amount of the coverplan voucher will be pro-rated based on how long is left on your original coverplan.

Incidentally, when you go in to buy the TV, the store staff will likely be more than willing to help you find the best TV possible for you, even if it means arguing with Mastercare until they agree to increase the value of the voucher, since you'll be taking coverplan and it will make their numbers look good. Use this to your advantage.

If you have any issues, or are not happy with what they offer, DON'T hand over the vouchers. Once you've chosen the replacement and handed over the vouchers, you're stuck with that model. Let me know if you need help.

[kezia932]

hi thanks to all the cover plan is valued to us and its not been passed over from someone else ,thanks for the input i will let you know what the out come is in the week .we paid for whatever happens cover out right when we bought it from currys and to this date its the warrantee is only 1 year 9 months old so do we have 3 years left to go on the new tv ??.its a good thing we had the warrantee in then end to cover the loss.

with regards.

[kezia932]

I have been phoning currys all week they have told me 7 to 10 days when they are going to give us the vouchers and they will not give us the telephone number to the head office that give them out , i was told that in my agreement they can take up to 6 weeks to send them out to me and considering they are electronic giants they have are waiting from the manufactures to compare the specification of the TV this is not that hard to do i can do it so why can't they ,and considering they have had all week to find out this information is it really worth having a warrantee that can't give you clear answer's to when i am going to get my vouchers we have no TV and basically they don't really care and they have told me i am wasting my time by phoning up everyday because they can't say when we are going to get them.but they are all over you like a rash when you buy a warrantee but when you make a claim its a totally a different story

[edinburghbeerbucket]

Where was the TV written off? Did you have an engineer out? Did he take the TV away, or did someone else call to pick it up after he'd been? Or did you take it into a store?

Is it mastercare that you've been calling? They are the people who arrange the repairs and issue the vouchers, so I'd assume so. Persist with them, as I've even seen them issue vouchers by fax the same day when pushed (very rare circumstance, though). In my experience, they were always quite quick about issuing vouchers once they had the goods, so I don't know what's happened in your case.

Two other options to speed things up are:

1. Get in touch with DSGi head office in Hemel Hempstead. Can't remember the address, sorry, but it's on the back of your receipt wallet. Should be a phone number too. Those guys take your complaint right to the department responsible, they're easy and friendly to deal with and they always seem to follow things up.

2. Go down to your local Currys or Currys.digital, say you need some help resolving it and see if they'll speak to mastercare for you. Might help to say "I just want the vouchers so I can come in here and spend them!". An experienced sales person would be better than a manager for this - the managers would tend to take the corporate line of "phone the number" whereas sales staff tend to be pro-active.

[kezia932]

hi edinburghbeerbucketv basically they picked the tv up last monday by Wednesday they phoned us to say the tv had been written off and we would have vouchers mastercare told us they are waiting for the amount to show on there computers and they have said they are waiting for the manufactures to let them know what the nearest they can offer us they also told they can make us wait up to 6 weeks its in the contact, i phoned Hemel Hempstead they just put us back to the department that send the vouchers out and i get the same story we have to wait they have the my TV and its a bit odd that they can't issue the vouchers asp its shows how good there warrantee is and its the fact that they cant tell how long its going to take and its like everything else its always longer when your waiting for something to happen.they are not interested that we don't have a TV .so in the future i will take my warrantee out with some else and its a lot cheaper with other insurance companies.its sad really because they know what to offer us we are probably in a cue and just have to wait our turn.i will have the last laugh when i don't take the new warrante out with them.