My Washing Machine

vikiross · 11th August 2006, 22:56

Hello!
I am having problems with my washing machine. I bought it in May 05, and it has now broken. I have called the manufacturer to arrange a repair, they told me an engineer would call me within 48 hours to arrange a time...3 weeks ago. I didn't call back because I've been really poorly. It has been repaired before, once.
I bought it from Currys, but I don't really know how to claim, or if I even have one.
Can someone advise me as to where to start? Thanks!

big blue one · 12th August 2006, 10:37

how long is the manafacturer guarantee?

barracad · 12th August 2006, 10:39

If they are not responding to your requests when you phone them then you need to put a complaint in writing stating that they need to arrange a repair or replacement within 14 days, otherwise you will send a letter before action advising of your intention to take them to court.

vikiross · 12th August 2006, 11:49

The guarantee only lasted a year, does that mean I can't do anything?

barracad · 12th August 2006, 11:51

Of course not. The manufacturer's guarantee is in addition to your statutory rights, it does not replace them.

Niklowe · 12th August 2006, 11:54

Contact Currys. Under the sale of goods act they are responsible for a repair, replacement, or a full or partial refund. A washing machine would be deemed not fit for purpose if it would only last that length of time.

vikiross · 12th August 2006, 11:56

Is that a repair that my mum has to pay for? The last time we paid for the repair, it was so expensive and time consuming we'd have been better getting a new one.

barracad · 12th August 2006, 11:58

No. If it is for a fault with the washing machine then it is the manufacturer's responsibility to repair or replace it.

vikiross · 12th August 2006, 11:58

I'm confused. Am I supposed to contact the manufacturer or Currys?

Niklowe · 12th August 2006, 11:59

Have you had to pay for a repair for this washing machine or something else?

vikiross · 12th August 2006, 12:19

We had to pay earlier this year when it broke and it was really expensive.

Niklowe · 12th August 2006, 12:23

You must contact Curry's. Who repaired it?

vikiross · 12th August 2006, 12:33

Um, whicheve company the manufacturer sent out, I don't know what they were called

Niklowe · 12th August 2006, 12:39

When you go in to Currys, take the receipt and try and argue that they should re-imburse you for that amount and also arrange for the repair. However as they have been kept out of the loop it may be difficult to get them to pay for the 1st repair. You never know though

vikiross · 12th August 2006, 12:46

I don't mind not being reimbursed for the first repair, that's sorted now. I just don't know what to say to them, and which way to make initial contact?

Niklowe · 12th August 2006, 12:53

This might help. Straight of the Currys website

The Mastercare after-sales service helpline is open 24 hours a day, seven days a week. Phone 08701 541 541. We can offer you same day in-home service:

They are obligated to repair/replace/refund. Don't let them fob you off with anthing other than this.

Alternatively contact them by E-mail stating your machine has broken down and you want a repair.

blacksheep1979 · 12th August 2006, 13:50

Quote:

Originally Posted by barracad

No. If it is for a fault with the washing machine then it is the manufacturer's responsibility to repair or replace it.

nope, it is the retailers responsibility to repair, replace or refund

Niklowe · 12th August 2006, 13:57

BBC - Consumer - Guides to - Sale of goods

have a look at this

big blue one · 12th August 2006, 17:10

i think everyone is getting a bit ahead of thereselves here. no one has even looked at the washer yet. remember the first callout dint happen.

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