No sound on my LCD after 20 months...

[davisc02]

Last weekend my LCD TV stopped sending out sound. The TV is 18 months old and I expect it last longer than that. I have tried all the normal things, trying different speakers, gone through all the settings etc but i'm sure its something which I can't fix.

I have phoned Currys technical support and customer services and like many others on this board as soon as they hear the 1 year warranty has run out they go into "computer says no" syndrome and want to arrange a chargable fix. I know that they should fix it under the Sale Of Goods Act but my question is in what order, this is what I think should happen...

1) Speak to Customer Services/Tech support (already done it)
2) Write a letter stating the SOGA, stating should last longer than 18 months giving them 14 days to fix or find a solution otherwise will get repair done independently and claim back through courts, send recorded.

This is the bit i'm unsure of
3) Get TV fixed independently if possible if no reply received within 14 days
4) Send Letter before action for the repair amount, giving 14 days
5) Start Moneyclaim online

So just to reiterate I am unsure when to get the TV fixed if I do not hear anything from Currys. Any help would be greatly appeciated.

Thanks

[old_andrew2007]

sounds good,

[davisc02]

OK thats better. Letter from the Tech Guys sending engineer out on Friday to inspect TV in my home. Will keep you posted.

[ForestChav]

Good.... lets hope they fix it under soga.

[davisc02]

Tech Guy came round today tried various things but couldn't get it working. He has ordered a new sound board and is coming around to fix it Thursday, they are being so helpful I really can't believe it, I wonder if a copy of the letter, recorded delivery to the chairman, director and Customer Services is the main cause, I really can't fault them since I sent the letter. I'll let you know what happens.

Cheers

[HSBCrusher]

I wonder if a copy of the letter, recorded delivery to the chairman, director and Customer Services is the main cause

It might well be.

and they know you know your rights... its what cag is all about.

[davisc02]

Well, engineer came round Friday replaced the soundboard and the telly is working perfectly.

My advice is do not get involed in slanging maches with customer service's or Tech guys, simply write a letter to Customer services copying in Chairman and Director.

[old_andrew2007]

Hi
Good advice so I've clicked your scales