Consumer Action Group envelope labels
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Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road
London
NW11 7PE
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| | | | | | Welcome to The Consumer Action Group
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Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund.
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Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges. We strongly suggest that you register under a UserID and not your own name |  | 
22nd April 2008, 13:23
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#1 (permalink)
| | Basic Account Customer |  Currys return policy **SUCCESS**
i wonder if any one could help. I purchased, along with £1600 of other stuff from Curry's in Warrington a LG HDD/DVD recorder the end of january this year, and since getting it home have had nothing but problems with it. It gets getting DVDs stuck in the drawer and just locks, and keeps shutting down The recorder as been in for a repair once, took just over 3 weeks to return back to me. Had the recorder back two weeks and yet again it has done the same problem again.
Phoned 'whatever happens' and they say its a separate fault, which I dispute, its feel its the same problem, but they will not butch.
Do I have the right for a replacement or full refund, I'm totally unhappy with the product, i've lost trust in it etc. Any advice thanks | 
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22nd April 2008, 17:15
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#2 (permalink)
| | Platinum Account Customer
I am in: the a***hole of Manchester
Posts: 2,532
| Re: Currys return policy
Unlikely for a full refund. But definitely a replacement. How can they say its the same problem over the phone? did some little man crawl down theline, examine the dvd without you seeing (well, he is rather small) and get back before the next word is uttered?
They are talking, in common parlance, crap. Contact the store telling them they have already carried out an unsuccessful repair, and under part 5A of SoGA you are now requiring them to replace, as repair is not appropriate. Their warranty has nothing to do with the issue - the law protects you here and they MUST comply.Do not budge - be polite but firm (and dont bother with those idiots in the tech department.)
Do please keep us updated.
__________________
New Year - New woes - Need a new signature!
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23rd April 2008, 12:18
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#4 (permalink)
| | Platinum Account Customer
I am in: spired.
Posts: 19,690
| Re: Currys return policy
Brilliant!  | |
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23rd April 2008, 19:05
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#5 (permalink)
| | Platinum Account Customer
I am in: the a***hole of Manchester
Posts: 2,532
| Re: Currys return policy **SUCCESS**
ditto! | |
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Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
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