currys want me to pay £55 for recovery disc

[labrat]

what model pb is it?, honest answer cant say much more than to call the support and claim the hard drives faulty, make up a coule of beleavable errors claim its got "smart error" when you turn it on should get it booked and they might remaster it at the workshop, would men sending it off tho

[blue4ever]

bump

[ForestChav]

Originally Posted by shayna32

Spoke to a lady in an obvious foreign country who informed me that this disc had not been ordered and that they would not have any intention of sending them unless i paid for them as the laptop is only covered for 19 days software at this i told her that curry's had told me the discs would be in the post and that they had requested them twice and that under 12 months warranty the laptop should be covered she was not budging so i said my goodbyes and hung up.

She's actually right.

The disc should never have been ordered, and if the techguys' internal checking hadn't picked it up, Packard Bell would have turned the request down.

You either have to buy them, or hope the store will reimburse you for buying them out of goodwill.

I used to deal with this kind of issue day in/day out. According to PCW and PB's warranty (not legal rights) procedures, they are correct NOT to send them.

Legally within 6 months the onus is on DSG to prove the fault wasn't there when you got the item. As there is no evidence to prove the recovery wasn't working (It will just be an imaged drive, so there would be an issue with the whole batch), the only other scenario is a faulty hard drive. Which, if the lappy boots to Windows, or at least detects the drive, is more than likely not the case.

[shayna32]

Discs turned up today straight from the netherlands

Only problem now is i have changed bios to boot from disc inserted 1st dics then inserted 2nd one like it asked and now the screen has hung on the vista boot up screen (please wait) it has now been like this for an hour i have rebooted to be told resuming windows and get the plese wait screen again.

Help please any tech peep out there lol.

[shayna32]

Hi folks latest is courier eventually picked laptop up from me to be repaired as i phoned them and told them that it had hung on installation.

It came back today and on the repair sheet it says that the hdd has been replaced but they have wiped the wireless off now so its still no good for my daughter.

Am i entitled to a full refund now due to all the stress waiting etc and now not working again as i would rather buy one from dell.

Please help as to what i can do next.

[blue4ever]

Bump

[labrat]

just a note somemodels might have had an issue after recovery not sure what models they are where they needed differnt drivers for wifi downloaded after recovery, sometihng about changing a card halfway through a build.

cant remember what model its in tho, check in device manager (start -> control panel -> system (might need to hit switch to classic view on the left) -> hardware (at the top) the the device manager button.

in here is there anything that says other devices? or anything with a yellow mark next to it, this would probably be the wifi card.

if it is in there (possibly as unknown device) then post the model of the computer and im sure theres a few of us on here can suggest what drivers to download and probably link to them as well.

just on a quicknote did the laptops recovery media come as 1 dvd or 3 cds and did you send them in with the laptop?

[shayna32]

I phoned curry's and chap on phone told me to enter bois and load defaults which has rectified the problem

Labrat they sent me 2 discs out and no i didn't send discs in with laptop for repair as they told me not to.