toshiba laptop - repaired but with damage.

[deathwing]

hey all,

bought a laptop for our son for christmas from currys. all was fine until it stopped working about 3 weeks ago, rang currys and it was picked up by the techguys.
got the laptop back today, the hard drive had stopped working altogether (this was replaced), so far all is great.
went to try it out and noticed the lid (back of the screen) was badly scratched, this was a very well looked after laptop, im aware of how fragile they are and this was an emaculate one! on top of this the wireless function no longer works, there is a little switch on the front you have to physically turn the function on accompanied by a little green light. the light doesn't come on and i cant connect to the internet wirelessly. this all worked fine before it stopped working

what do i do? its 3 month old under warranty but i didnt take out any extra cover.

do i ring the techguys or go straight to the store?

any help would be appreciated

thanks

Fil

[old_andrew2007]

hi
with regard to warrenty don't worry if it was damaged by tech guys it is up to them to sort it, but go to the store first.
second point warrenty who needs one if for example it develops a fault at 13 months use sale of goods as amened act, most stores are aware of their responsiblity although will fob you off.

[ForestChav]

Techguys will sort it if the fault is present under warranty, let alone one they caused as part of a previous repair.

"second point warrenty who needs one if for example it develops a fault at 13 months use sale of goods as amened act" [sic]
Yes, but that doesn't mean that anything which goes wrong with it will be protected by law. All the Sale of Goods Act covers you for is goods which didn't conform at time of purchase, this means goods which had a fault present when you got them even if it wasn't showing at the time. Wear and tear, misuse, etc are not covered. Some stores will just repair or replace out of goodwill outside the warranty but remember this costs them money, so they might try and minimise doing this by hiding behind the warranty, but legally they have to do something eventually, if the retailer disputes that the fault was inherent you will need to prove it was (eg. an engineer's report).

Just saying "use the sale of goods act" isn't always as simple as saying sale of goods act to a store.

[old_andrew2007]

No you are correct Forrestchave, one has to be really sure of rights under the sale of goods act and read up on it.
by the way not seen any of your post for a while,
Was I not correct about FORREST going to dowell, still in the top 3 three still hope yet

[deathwing]

cheers for the responce guys, where do i stand with the sratch casing though? what am i suppossed to refere to with that i have no proof.

cheers
Fil

[ForestChav]

Have you asked them to rectify it?

[deathwing]

spoke to the techguys this morning. and they/ve arranged to pick it back up and sort on tuesday.

ill keep you posted on the outcome.

cheers
fil

[deathwing]

well,

got the laptop back today, all fixed, new wireless card and switch and a new screen and lid. result.
let em know you mean business i did. Sent a rather blunt note along the lines of, fix it, repair it or replace it or ill take it further. it worked.

cheers for al the help guys/gals

fil