dixons delivered really damaged dryer (i want refund)

[mandyy]

hi, i ordered a dryer from dixons which was delivered on sunday 27 jan... it was not even wrapped up... the delivery men asked if i wanted it unwrapped. i said NO i will do that my self...well it came through the door a minute later with no wrapping on at all... they quickly wanted me to sign for it so they could go...well i noticed how damaged it was both side have big dents in them, the top lid doesn't fit right (i assume because of the knocks that it's twisted) there is a 6 mm gap between the joins and a large scratch on the front...i got in touch with dixons and after getting passed from pillow to post they said head office would phone me within 48 hours....

i never recieved any phone call which i was angry about after all this messing about...all i wanted was a replacement and they couldn't even get that right... so i phoned up again to ask for a refund and tell them to come and collect it.... i have now ordered from another company...

now my problem is i have to wait for head office to call so they can arrange for the dryer to be picked up and arrange a refund...but i am worried now that they not going to call me and i really need my £200 back coz i have paided for the other dryer now. i only have a small kitchen and don't have the room to store that stupid knacked up dryer...

i can not get a hold of the number for head office
can anybody give me any advice on what i should do... they have my money now they don't give a crap and i'm stuck

thanks for any help
mandy

[Conniff]

How did you pay? If it was on a credit card then ask the bank for a chargeback.

[gyzmo]

Damaged Matsui Fridge Freezer **SORTED**

This thread covers similar circumstances (the bit about time is not terribly relevant to you as you called them straight away). If they dont agree to a refund without good reason, contact Trading Standards or Consumer Direct who should take the matter up under the naughty boys club