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Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges.
We strongly suggest that you register under a UserID and not your own name

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Old 28th January 2008, 00:02   #1 (permalink)
stottycake
Basic Account Customer
Default Reasonable length of time for repairs

I've taken advice from this site and taken my laptop back as it has been repaired once-the same letter has dropped off again. Currys were having none of replacing or refunding and have offered to repair it-again. How long should it take-I've only had this 3 months and already it's been away for repair.

I said I don't want the letter stuck on again and they said theywould 'probably' replace the keyboard. I'm useless at negotiating and accepted that. How will I know if they have replaced the keyboard and not just stuck the letter on again? I don't want to mark the keyboard in case I have to have it refunded if this fails. Any ideas as to how I could 'mark' it?

Last edited by stottycake; 28th January 2008 at 00:09. Reason: Forgot to put details
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Old 28th January 2008, 07:28   #2 (permalink)
caro
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I am in: Back home at last!!
Posts: 14,922
caro has disabled reputation
Default Re: Reasonable length of time for repairs

You could use an ultra-violet invisible marking pen. The marks only show up under a UV light. The police recommend the use of these on all your valuables, marking them with your post code and house number. The police can then return stolen property to the rightful, but I think this would suit your purpose too.
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FAQs and step-by-step instructions for reclaiming

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007
Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06
Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.
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