Consumer Action Group envelope labels
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Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road
London
NW11 7PE
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| | | | | | Welcome to The Consumer Action Group
and
The Bank Action Group
Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund.
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To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.
Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges. We strongly suggest that you register under a UserID and not your own name |  | 
7th January 2008, 01:42
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#1 (permalink)
| | Site Team
I am in: Back home at last!!
Posts: 14,922
|  Samsung TV problem
I bought a £650 TV on behalf of my mum in September. TV and DVD's are important to her as she's housebound, so for peace of mind, and against my advice she decided to pay approximately £230 for an extended warranty.
Just before Christmas the remote control packed up, so my sister took that back to Curry's and was told that it would take up to 3 weeks for a repair. Had I taken it in I would have made much more fuss I can assure you, but she accepted that. I've now bought a new all in one remote control as Mum could not operate the TV unless a carer or visitor called in, not even to switch on and off or change channel.
My son used to have a Saturday job at Dixons and feels that 3 weeks is an acceptable time for a repair but my feeling is that for £880 in total, we should have the peace of mind and a working TV and remote control for some time to come. I'm thinking of writing a letter of complaint to the manager of Currys, but am not familiar enough with SOGA to make a decent job of it. Any help would be appreciated.
__________________ FAQs and step-by-step instructions for reclaiming Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007 Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06 Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007  Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. | 
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7th January 2008, 01:53
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#2 (permalink)
| | Site Team
I am in: Birmingham.
Posts: 9,639
| Re: Samsung TV problem
I think you will find that the Samsung remote controls, like many others (especially of Korean-type origin) are not repairable. The manufacturers, as a rule, give no service back up for them.
If they go faulty, they're usually replaced because it is cheaper to replace it than to pay £30 to £40 an hour plus parts to repair it.
Remember an engineer's time costs the same, whether the item is worth £500 or £5.00.
That is based on 25 years experience in the retail/rental trade.
__________________ If this has been useful to you, please click on the scales at bottom left of post. Thanks. Advice & opinions of Rooster-UK are offered informally, without prejudice & without liability. Please use your own judgment. Please donate, Help us to help others. LINKS....
For all health related issues, visit......... CONSUMER HEALTH FORUMS FAQs.... | 
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7th January 2008, 02:03
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#3 (permalink)
| | Site Team
I am in: Back home at last!!
Posts: 14,922
| Re: Samsung TV problem
So are you saying we'll need to buy a new one in all probability, or will it be replaced under the guarantee do you think?
__________________ FAQs and step-by-step instructions for reclaiming Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007 Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06 Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007 Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. | |
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7th January 2008, 02:10
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#4 (permalink)
| | Site Team
I am in: Birmingham.
Posts: 9,639
| Re: Samsung TV problem
They should replace it under guarantee, but the three weeks would be to get a replacement, not to repair the faulty one.
Might be worth contacting them and pointing out that they should be able to supply a replacement in less than three weeks.
I'm sure that they must have access to other TVs of the same type, that they could doner a RCU from.
__________________ If this has been useful to you, please click on the scales at bottom left of post. Thanks. Advice & opinions of Rooster-UK are offered informally, without prejudice & without liability. Please use your own judgment. Please donate, Help us to help others. LINKS....
For all health related issues, visit......... CONSUMER HEALTH FORUMS FAQs.... | |
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7th January 2008, 02:18
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#5 (permalink)
| | Site Team
I am in: Back home at last!!
Posts: 14,922
| Re: Samsung TV problem
Thanks Rooster. The girl at Currys said she's follow it up and phone me tomorrow, so I'll ask her about that. The one we got was only a tenner, but it annoys me when so much has been spent already.
__________________ FAQs and step-by-step instructions for reclaiming Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007 Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06 Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007 Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. | |
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7th January 2008, 02:23
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#6 (permalink)
| | Site Team
I am in: Birmingham.
Posts: 9,639
| Re: Samsung TV problem
Of course it's annoying. Especially as the TV is only four months old and under warranty!
Good luck.
__________________ If this has been useful to you, please click on the scales at bottom left of post. Thanks. Advice & opinions of Rooster-UK are offered informally, without prejudice & without liability. Please use your own judgment. Please donate, Help us to help others. LINKS....
For all health related issues, visit......... CONSUMER HEALTH FORUMS FAQs.... | |
| | |
7th January 2008, 02:26
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#7 (permalink)
| | Site Team
I am in: Back home at last!!
Posts: 14,922
| Re: Samsung TV problem
Thanks. 
__________________ FAQs and step-by-step instructions for reclaiming Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007 Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06 Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007 Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. | |
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Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
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