Plasma TV problem

[goon_bde]

Hi, i'm having the exact same problem with a Plasma TV that i purchased from PC World, also part of the DSG group.

It is a Samsung TV, 13 months old, that keeps getting a blue shadow on the screen.

I have, from searching other forums, discovered that this is a common problem with this particular model.

I've now been to the store twice to discuss it with the manager, both times he fobbed me off. Yesterday i hand delivered him a letter requesting (using SOGA statute) that they repair it.

He refused to read the letter (said he was going to pass it to customer services) and when i asked him to sign a slip to say that he'd received the letter from me, he refused to sign that too....

[mark casey]

Phone trading standards and give them the info ask them about what you can do next and tell them what the manager said. Take carfull notice as they will give you wording you can use in a letter. also send the letter to shop recorded delivery and keep the recipt attached to your copy of letter , you will need this if you want to take them to court also give them 14 days to respond then after 14 days send a another letter giving them another 14 days before you take them to court. also start your own thread so you can get even more help form other posters on this site . I am in the proccess of the above and will let forum know how it goes

[mark casey]

by the way refusing to sign as per recieving the letter is a common ploy , they can honestly say they never saw the letter. so send it recorded as no way they can say they never saw it , as he would have had to have read it in order to decide where to send it. and court will view as having been sent as the same as recieving it , and the recorded recipt proves they recieved it. See the bank side of forum regarding this

[ForestChav]

Originally Posted by goon_bde

Hi, i'm having the exact same problem with a Plasma TV that i purchased from PC World, also part of the DSG group.

It is a Samsung TV, 13 months old, that keeps getting a blue shadow on the screen.

I have, from searching other forums, discovered that this is a common problem with this particular model.

I've now been to the store twice to discuss it with the manager, both times he fobbed me off. Yesterday i hand delivered him a letter requesting (using SOGA statute) that they repair it.

He refused to read the letter (said he was going to pass it to customer services) and when i asked him to sign a slip to say that he'd received the letter from me, he refused to sign that too....

Do you have an engineer's report? Evidence from forum posting is likely to be considered unverifiable.

[goon_bde]

Originally Posted by ForestChav

Do you have an engineer's report? Evidence from forum posting is likely to be considered unverifiable.

i don't have engineers report yet...i have requested PCW to repair it....i am in no doubt its faulty...if PCW refuse to repair it i will get local samsung engineer to look at it and generate report

[ForestChav]

Originally Posted by goon_bde

i don't have engineers report yet...i have requested PCW to repair it....i am in no doubt its faulty...if PCW refuse to repair it i will get local samsung engineer to look at it and generate report

Thing is, with the unit being older than 6 months you need to prove the unit was faulty when you got it.

[goon_bde]

Originally Posted by ForestChav

Thing is, with the unit being older than 6 months you need to prove the unit was faulty when you got it.

i have seen at least 5 other forums with exactly this problem.

it is a known problem with this model that is resolved with a firmware update from a samsung engineer, the point is that PCW local store just keep fobbing me off hiding behind the 12 month out of warranty chesnut

[Bookworm]

Moved to its own thread to stop hijack of of another thread.

[ForestChav]

Originally Posted by goon_bde

i have seen at least 5 other forums with exactly this problem.

it is a known problem with this model that is resolved with a firmware update from a samsung engineer, the point is that PCW local store just keep fobbing me off hiding behind the 12 month out of warranty chesnut

All I'm saying is that PCW might make you stick to your legal obligations and prove the fault before they will repair it under SoGA, by making you get a report.

[goon_bde]

Originally Posted by ForestChav

All I'm saying is that PCW might make you stick to your legal obligations and prove the fault before they will repair it under SoGA, by making you get a report.

i'm happy to do that, however, i won't be treated like a mug by an arrogant manager who refuses to enter into dialogue with me...


...i've spent well over £3000 in the last 12 months (as a business and personal customer, the tv is personal)...


....the store manager has recently changed, i got on very well with old manager, we knew each other by name i was in there so often spending....

this new guy has really got my goat with his attitude...the TV was 7 days out of 12 month warranty...ironically, the fault occurred 3 weeks ago but we waited for sky to come out and check the system before going back to shop...

[fiyah]

we have a samsung tv with a dark shadow in the top left corner of the screen, waiting for a response from the ppl we bought it off and yes ours was just outside the 12 month warranty period aswell :S

[goon_bde]

Originally Posted by fiyah

we have a samsung tv with a dark shadow in the top left corner of the screen, waiting for a response from the ppl we bought it off and yes ours was just outside the 12 month warranty period aswell :S

what model is it?

[ForestChav]

Originally Posted by fiyah

we have a samsung tv with a dark shadow in the top left corner of the screen, waiting for a response from the ppl we bought it off and yes ours was just outside the 12 month warranty period aswell :S

off topic but YOU REDS!