Currys Fob off re SoG

[Bookworm]

Instead of jumping in, maybe you should have read the posts more carefully . The only person who said that he was covered for 6 years was OP, and he was corrected by most people who said precisely what you are saying, which is the time limit for a civil claim, as defined by the Limitations Act 1980.

There is of course a problem with items which one would expect to last more than 6 years, as if they were to fail after 6 years, but before the -say- 10 years, there is no recourse left to the buyer.

As for surge protectors, I would have thought that clever marketing would do the trick, a bit like extended warranties, in fact.

[JonCris]

BW, just thought I'd mention, - dependant on the item & it's use 6 years could apply - but certainly not in the case of TV's or other similar items

[mark casey]

my mother got a phone call from currys shop saying they had the letter and as the 12 month gaurentee was over she has no recorse to a repair or replacement and she should instruct her lawer( as if we need one in this case) to contact head office and deal with them.
she told me yesterday , its a shame she didn't ask them to put in writing, maybee i should phone them and ask them to clarify and put it in writing as this will be something to show a judge how they missuse the SoG act to misguide everyone

[Bookworm]

Absolutely. Let's see if they're willing to put this in writing. Did she get a name?

[Bookworm]

Originally Posted by JonCris

BW, just thought I'd mention, - dependant on the item & it's use 6 years could apply - but certainly not in the case of TV's or other similar items

Yes, totally agree, JC. On most sizeable white goods, tbh, I don't think there is any excuse for them to last less than that. Maybe that's where our governent should look when it comes to landfill sites and recycling instead of in our bins.

Sorry, Mark, mini-rant over, not meaning to hijack.

[gman35]

Originally Posted by mark casey

my mother got a phone call from currys shop saying they had the letter and as the 12 month gaurentee was over she has no recorse to a repair or replacement and she should instruct her lawer( as if we need one in this case) to contact head office and deal with them.
she told me yesterday , its a shame she didn't ask them to put in writing, maybee i should phone them and ask them to clarify and put it in writing as this will be something to show a judge how they missuse the SoG act to misguide everyone

The problem with currys is that they have a pain in the ass legal department. This is why their exchange policy completely contradicts SoGA. Their legal department has a 'see you in court' attitude towards customers rather than resolution in mind; which is why their staff are instructed to do the same. I hate it when big companies do this, but unfortunately it happens all the time.

[gyzmo]

They are also supposed to be "building bridges" - i.e, behaving themselves. They have made a commitment to Trading Standards to uphold the letter and spirit of the law.

It is obviously just lip service. However, I would report the matter to Consumer Direct. The more infomation they get on things like this happening, then the better the chances that action can be taken against them.

[Surfer01]

I got a mattress replaced although it was nearly two years out of warranty simply by invoking SOGA on cost and durability. However as a twist I decided to call the manufacturer as a witness as that was the only way to get them onto the stadn to query the quality of their goods. They back down a few days before it going to court and I got a new mattress. I stuck by my deadlines without wavering.

[mark casey]

I need to wait till next monday to send a letter before action letter, as of yet nothing form head office so its a waiting game . But not much fun for my mum as she is watching a 14'' screen in front room and my computer screen is bigger than that and i sit much closer to it han she does to the tv. It seems that the bigger the company the less they care shame really as it makes you wonder how they ever got so big with such crap customer services, cant all be due to the price as they are and never will be the cheapest

[Surfer01]

Is the TV on HP because if it is then you have a powerful agent on your side under the Supply of Goods Act. Advise that you may not be paying any more until the issue is resolve. Use it as a threat only even to the tune of cancelling your DD but keep up payments by paying by cheque or card. Worked for me on more than one occasion.

[mark casey]

not on Hp
anyway currys head office phoned my mum on sunday( claiming they only just got the letter ?) and made an offer
It was either £550 or £650 my mum has problems understanding spoken numbers as she is spanish and some sound too similar for her to tell esspecailly on the phone. she took my advice from the result of shop call and asked them to put it in writing but they thought she ment the acceptance but she said no the offer as i want to see what it is as i cant understand properly ( good for her) so will wait and see the offer and then ask them to raise it to real cost pluss the engineer report
will also complain to both head office and trading standard re the shops attitude

[Bookworm]

Go, Mum!

[mark casey]

sorry for not posting sooner
I had to get them to give me the right to deal with the claim as it was getting too confusing for my mother, after letter to them they phoned me offering £570 I asked them why so low as it was only 1 month after the warenty expires they told me that the fact that the plasmas and lcds have come down in price and we have taken off an amount for fair ussage and they was all they could offer.
I told them is that including the cost of egineers report, and they said that i hadn't included a price.
just look at the report it has a bill at the end I told him
so he said yes they will also pay that
told them I will accept if it is cash
but all he could do was report in cheque and vouchers for tv
so we took that and they arrived today
so we bought a new tv for £180 more
but she is happy
main thing

[mark casey]

I also phoned them and asked them if they wanted the old tv back
they said I could do what I liked with it

[Bookworm]

Sounds like a result to me! Well done to you and mum, hope her new TV will give her years and years of enjoyment.

[mark casey]

me too
was asked if we wanted insurance in case anything went wrong in next 5 years,
you can guesse what I told them