Currys customer service

[Crosswire]

Just looking for a bit of advice with regards to Currys customer service. Back in July we had a Currys guy come round to deliver and install a cooker into the house we'd just moved in to. The guy turned up, walked straight through to our kitchen and immediately told me he would not be fitting the electrics to the cooker and will only do the gas. When I asked why, he said there was not an electrical point for the cooker. I showed him the connection in the cupboard beside the cooker spot (which had also been used by the previous homeowner), but this guy refused to acknowledge it. The guy became increasingly aggressive towards me and begun shouting. I eventually told him to leave my house and asked him for his name, to which he refused to give to me.
I called Currys who guaranteed the matter would be dealt with in 24hrs. 24hrs later still no response so I called them, only for them to inform me that the order had been cancelled. After numerous phone calls, I managed to get Currys to organise someone else to fit the cooker the next week - fitted in exactly where I said the cooker would fit.
I wrote to Currys about the conduct of their staff, and the fact that I had to make numerous calls to Currys to rectify the issue, as well as pay for another week of takeaways until our cooker was installed. I heard nothing from them, so I wrote again, and was told they would give me £20 compensation for full and final settlement. I wrote back stating that I didn't believe that was a reasonable offer, to which they wrote back saying they consider the issue finished and if I didn't want the £20 then so be it. I've written two more letters to Currys, and two emails since, but they no longer respond.
Is there anywhere I can go with this matter?

[maroondevo52]

Hello and Welcome, Crosswire.

Not one of my strongest subjects, but if you start a new thread in this Forum.........

http://www.consumeractiongroup.co.uk...currys-dixons/

There's plenty of people in there who will be able to help you out.

Regards.

Scott.

[diskmandave]

Hello Crosswire and welcome to the forums.

Further to maroon's comments, should you not wish to accept the £20 and Curry's won't further respond i'ld consider talking to your local Trading Standards Service, your local office can be found here...

Trading Standards Central - Trading Standards and Consumer Protection information for the UK

Good luck, Dave.

[MARTIN3030]

Have moved here for you.

[theEnemy]

What would you consider a fair offer?