LG 42" Plasma and CURRYS attitude

[MrRee]

fred2009 - if you read the thread you will see that CURRYS have NOT offered a repair at all!!

And the Pixel Issue seems to relate to a dead pixel - certainly not one flashing away like Beachy Head Lighthouse!

Remember that CURRYS say they would have replaced the TV had the pixel been a few millimetres removed from where it is ...... therefore, according to them, a flashing bright green pixel IS a fault!

It is simply the position of the fault which they are claiming means that it is an acceptable fault - note that EVERYONE accepts that there IS a fault!

[MrRee]

UPDATE - CURRYS have now told me to go to court if I wish to!

I have seen that this is their common tactic - make the customer as miserable and unhappy as possible, then only settle if they raise a summons!

CURRYS are an absolute disgrace!!

[old_andrew2007]

Hi
I wonder if you have sent a letter refering to the sale of goods act 1979 as amended, in addition contact your local trading standards you can find them on your local authority web pages many will take up a case if the retailer is breaking the law.
The problem with most large companies is they only expect a percentage of claimants to take action.
Don't forget Currys sold you the TV therefore they are responsible often a company will advise contcting the manufacturer.
Currys are responsible and they know it.
why not follow this link BBC - Consumer - TV and radio - Be on Don't Get Done, Get Dom
there may be a link to don,t get done get dom.
Dominic Littejohn took on PC WORLD regarding a lap top which they claimed was out of Warrenty
I think they are planning more episode may be they would include your comlpaint, mailto:dom@flametv.co.uk if not you might find
usful info
PM me if you want information about web sites I found usful, some with links to letters of complaint.

[MrRee]

I have raised a County Court Claim against Currys now, we shall see what happens in Court.

Thanks for all the help - I have consulted widely and think I can win this.

I'll keep you all posted!

[mortis]

What applies here is the Sale of Goods Act. This entitles you to repair/replacement or refund (at the retailers choice) for faulty goods. Up to 6 months from the date of purchase, SoGA (ie the law) maintains that the fault was there at the time of purchase - unless the retailer can prove otherwise. Afetr 6 months, this burden of proof reverses

just a question really, after reading through SoGA i cannot find the word refund mentioned at any point, and to make sure i did an ALT+f search and no results.

am i just being stupid and not reading refund but in a differnt phrasing or does SoGA not at any point entitle you to a refund?

[old_andrew2007]

Originally Posted by mortis

just a question really, after reading through SoGA i cannot find the word refund mentioned at any point, and to make sure i did an ALT+f search and no results.

am i just being stupid and not reading refund but in a differnt phrasing or does SoGA not at any point entitle you to a refund?

Hi
Why not try this link Sale of Goods Act Quick Facts - BERR

Here it talks about money back, although the word refund is used later on
I expect money back or refund mean the same thing, but who knows there may be a technical difference.

I recall returning an item which was faulty, and accepted as such by the manager however it was purchased from another store and she was insistant that I could
i) not have a refund and would need to take it to the original store many miles away, despite my contacting that branch first to confirm that I could

Sorry I have gone off on a tangent here to return to the point refunds are available under the legistration, however it is not unreasonable for a company refund to your credit or debit card if that is how you paid for the item.

[gyzmo]

It does but not in plain simple English - an understanding of contract law is required to be able to understand the Act properly.

Where it states that there is a breach of condition, then that means recission of the contract (which effectively means a refund). A breach of warranty traditionally allows for damages only (such as cost of replacement or cost of repair) but this has been changed so that the remedy is usually the repair itself.

Hope that clarifies the matter. There is a sticky somewhere on the sale of goods which is quite informative. It's a bit long (unavoidable) so I would grab a cuppa before reading.

[mortis]

thought that was the case

would really help both consumers and retailers if when writting these acts they actually used phrases and language that normal people use instead of legal jargon.

so correct me if i have this wrong

the only time that you are able to get a full refund under SoGA is if they break the contract itself ie.

a. the product is not fit for purpose ie, it says it makes toast on the box but it is actually a VCR
b. i am mis sold the item, same as above but i spicifiacally ask for a toaster and the saleperson sells me a VCR telling me it makes toast
c. the item is faulty at the point of purchase.
d. the things that i have forgot to add to this list.


please let me know

thanks

[old_andrew2007]

Originally Posted by mortis

thought that was the case

would really help both consumers and retailers if when writting these acts they actually used phrases and language that normal people use instead of legal jargon.

so correct me if i have this wrong

the only time that you are able to get a full refund under SoGA is if they break the contract itself ie.

a. the product is not fit for purpose ie, it says it makes toast on the box but it is actually a VCR
b. i am mis sold the item, same as above but i spicifiacally ask for a toaster and the saleperson sells me a VCR telling me it makes toast
c. the item is faulty at the point of purchase.
d. the things that i have forgot to add to this list.


please let me know

thanks

Here is another usful link Consumer Direct - Electrical and gas appliances

The advice here is a bit less muddy, still vague.
However its still worth pushing the retailer what have you got to lose, I am sure many would rather bluff their customers.