toshiba equium laptop faults

motormouth · 22nd August 2007, 12:09

Hi folks,
I bought a new Toshiba Equium laptop last may from Dixons and a few months later the left hand mouse key became faulty and I sent it off to be replaced under warranty-no problem
I have now had it 1 year and 3 months and the warranty has finished. Since then the laptop overheats and cuts out and now the power adapter has packed in, I have just had a quote of £60 for a new lead

Do I have any comeback with Dixons and what bit of legislation should I quote?
many thanks

PriorityOne · 23rd August 2007, 22:49

Under The Sale of Goods Act, 1979.... I believe that the retailer has a responsibility to repair the item free of charge. If you paid by credit card, you should also have additional purchase protection from them as well.

Do not try and sort this one out over the 'phone though... you will get nowhere. First point of contact is The Manager of the store (in person, with the laptop) and if you get no joy from him.... put it in writing to someone above his head.... making sure that he's aware that's what you'll do, if necessary.

motormouth · 24th August 2007, 00:18

many thanks priorityone

i will get down to my local Dixons ASAP

and see how the land lies......

PriorityOne · 24th August 2007, 00:23

Good luck.... and let us know how you get on.

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