hi need info on broken laptop - Page 2

blacksheep1979 · 25th July 2006, 02:44

Where in the UK are you debs? - I could asses the laptop for free and if find no accidental damage will happily bill currys for my time.

I work as an IT contractor and they will be billed from a registered company, just depends wether they take my word for it - they'd probably say they prefer their own techies word

Rich44 · 25th July 2006, 15:22

To be honest laptops are different from all manufacturers and as such just dealing with PC problems like a local shop they (in currys eyes) wouldnt be qualified to look at it, they are going to want a dedicated laptop repair company who just specialise in laptop repairs to look at it your avg PC shop is not qualified to make engineering statements.

Debs7 · 25th July 2006, 21:46

Thanks StoneLaughter for the draft of letter, its great and its giving me hope again. I am going to post it rec'd first thing tommorow. I am raring to go and kick some ass again

blacksheep1979

"Where in the UK are you debs? - I could asses the laptop for free and if find no accidental damage will happily bill currys for my time.

I work as an IT contractor and they will be billed from a registered company, just depends wether they take my word for it - they'd probably say they prefer their own techies word"

thanks for the offer but I am going to go with stonelaughter and send the letter cheers much mate.

I do have a wee question for you thought that I had wrote in my letter to Currys I asked them to tell me how a engineer can define accidental damage to any other sort of damage ?????

Movingon · 26th July 2006, 00:41

Quote:

Originally Posted by Debs7

I do have a wee question for you thought that I had wrote in my letter to Currys I asked them to tell me how a engineer can define accidental damage to any other sort of damage ?????

Ahhh - you're confused.

You're assuming that because you've asked the question, the nice man at the other end will answer it.

No... this whole game is about choosing which questions TO IGNORE. Hence my idea earlier of accepting their offer to have the laptop examined at their expense. Your LBA is ignoring half their case because what they're saying is irrelevant - you're picking up ONLY on the points you're interested in raising, and totally discarding their points out of hand. That's the trick; knowing which of their points to discard.

blacksheep1979 · 26th July 2006, 03:10

accidental damage could come about through either dropping the item or inserting an item (liquid or solid) into it - or if you were daft enough sticking it into a microwave.

Dropping would easiest be seen internally by damage to the HD and or some part of the molded fittings coming loose. This could then short part of the PCB or disrupt the circuit in some other form which may lead to a larger than normal power drain from the power cable which could lead it to melt.

TBH thats all rubbish - the chances that something has been damaged internally and caused a surge in the current of the levels to melt a power cable is tiny. If there was going to be damage from a knock or a drop it would be noticable outside the laptop.

As to liquids being introduced to the laptop it would equally be noticable in residue and or any labels on parts either being discoloured or lifting, also this would more times than not, not produce the effect you described but short something somewhere on the motherboard and simply kill a part of it - resulting in the laptop failing to boot.

All in all their assesment is probably rubbish, as someone above said it really needs to be examined by someone with specialist laptop knowledge which I doubt the instore techie has

If possible try get them to state what they think the accidental damage was - ie dropping, spillage etc adn that will be easier to rule out than ruling out everything

Rich44 · 26th July 2006, 10:55

I totally agree find out what they claim has been done to it if they claim spillage there would be residue on the keyboard membranes/ on the PCB etc

If they claim its been dropped there would be case damage, and even if there was you could claim she dropped it when the lead melted onto her in shock

Dont tip them off about your suspicions though if you ask them just get the facts no need to give them any ammo

Movingon · 26th July 2006, 11:04

They've already refused to answer these questions several times; which is why we're going with the LBA.

Rich44 · 26th July 2006, 11:17

I was referring to your posts regarding using an alternative engineer to look at it by deliberately misunderstanding their letter, advising what to look for if they claim certain types of accidental damage!

Realist · 26th July 2006, 11:21

Issue a court order and take them to court for the full cost of the laptop, time and interest.

When they get that bit of paper, they will act.

Movingon · 26th July 2006, 23:08

Quote:

Originally Posted by Realist

Issue a court order and take them to court for the full cost of the laptop, time and interest.

When they get that bit of paper, they will act.

What would you like the court order to say? What are the fees for issuing a court order? Can anyone issue a court order?

Realist if you look at the "Letter Before Action" I wrote for Debs earlier, you'll see that we are arranging for Debs to take them to court to recover the cost of the laptop plus interest.

Oh, and the answers to my questions?

1. Nothing; we don't need a "court order". We need a Small Claims Court Claim.
2. Minimum £150 as an Order would be heard under a Part 8 Procedure, and NOT in the Small Claims Court.
3. No. Only a court can issue an Order and they would carefully consider the legal issues around a request for one.

CindyLS · 9th August 2006, 21:42

Nobody so far has asked you how you paid for the laptop?

If it was paid for via a credit card and you say it cost over a £100 then you can bypass Currys and the Manu and get the credit card company to pay you back.

On the other hand if it was paid for via credit agreement (depending on which kind of agreement) you may be able to bother the finance company as it would be their responsibility.

Not sure if any of this applies to your case Debs7 but maybe worth noting for future ref.

Debs7 · 10th August 2006, 20:09

hi guys

update on laptop the final day for them getting in contact with me was y.day (wed) and you guessed it heard nothing no mail no phone calls.

Thanks StoneLaughter for all the help with the letter before action thats the one I sent to them with my details inserted. So now I guess its the big move I have to make and take them to court :o bit nervous but determined to see this through.

StoneLaughter if you have anymore information that can help me in my next stage it would be much appreciated. here goessssssssssssssssssssss sss fingers crossed

Debs

Debs7 · 14th August 2006, 09:53

alritey

to answer cindyLS question we originaly bought the laptop on HP at Christmas but on may of this year we sent cheque away for the outstanding balance on the laptop and typical the problem happened in june

.

I am hoping to send a letter tonight when I get home from work any help would be great. I dont know if another letter will help because they didnt bother responding to my last letter.

or do u think small claims court is now the way to go

Cheers Debs

Debs7 · 14th August 2006, 14:10

cheers you advice has been alot of help to myself with the situation with laptop your input into my next step would very valuded

ta Debs

blacksheep1979 · 14th August 2006, 16:03

Send them a letter before action stating 14days to respond and then do take them to court. Send a copy to head office and to the store you bought it from and note on it that you have done so (maybe trading standards as well).

Good Luck

Debs7 · 14th August 2006, 17:02

hi blacksheep1979 i did sent them a letter before action on the 24th july they never bothered to even respond to the letter. Do you think I should just start small claims or send another letter to them. I have read on here sending a few letters looks better for me in the long run if it comes to taking them to a small claims court ??

Debs

blacksheep1979 · 14th August 2006, 22:24

how many letters have you sent them now? If the last letter stated they had 14 days otherwise you would start court proceedings then unless they didn't receive the letter they are just going to think you are bluffing.

Debs7 · 15th August 2006, 10:51

Quote:

Originally Posted by blacksheep1979

how many letters have you sent them now? If the last letter stated they had 14 days otherwise you would start court proceedings then unless they didn't receive the letter they are just going to think you are bluffing.

I have sent them two letters first stating my complaint and asking for them for a refund or replacement gave them 14 days they waited till last day to contact me then is was by telephone call a quick 2 mins to say that all the could do was take the laptop back to work shop and get engineer to reasses it. I never sent it back because they have already examined it and did not think it would make any difference.

Second letter was Letter before Action think this is where I might have went a bit wrong I gave them only 7 days to reply to Letter before Action because a was so peved with them from last letter waiting till 14 working days for them to contact me. They have not bothered to reply to the letter before Action.

So do I sent them a letter stating all the times I have tried to contact them give them another chance to respond or start small claim ??????

also sent letter recorded delivery and they did receive the letter

Cheers Debs

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