 Dixons Ripped Me Off for almost £1000 + Mental Pressure
There's an interesting story for you guys may be a bit long but i think this is the best place to depict it, i guess it might be even one of the best, hope hollywood or even bollywood these days dont make a movie out of it.
This is how it started, wrote couple of letters and its all in there:-
FIRST LETTER:-
To
The General Manager/Whomsoever it may concern
DSG international plc, 10.02.07
Hemel Hempstead, Herts, HP2 7XY
Respected Sir/Madam
My name is Simerdip Mayo, studying MSc in Software Technology and is about to complete it. I am probably one of your million customers that us not at all happy with the services received from Dixon’s.
I bought a Packard bell Laptop in January 06 from Dixon’s, Wolverhampton costing me £ 699.00 plus insurance worth £300.00 covering 5 years of any accidental damage or any damage. Now, why am I not happy with the customer services? This I have tried to answer using the series of events that occurred between me & Dixon’s Customer services (or perhaps Dixon’s Technical Center)
On 19th Jan, I called to enquire the progress, told that repair would take 4 – 7 days and that my Laptop was in workshop and that the parts to repair it were available.
They informed me that it was the motherboard that needed replaced.
7 days on No Laptop returned to me, so I called them again, to be informed that the workshop was too busy and that it would be another 7 days before I had my Laptop repaired and returned.
Having still not received my Laptop or hearing from the repair workshop I called them on the 29th Jan (14 days on from them receiving it for repair.) I was told to call back on Thursday 1st Feb (17 days on).
Due to other commitments on the 1st February, I decided to call them back on the 31st Jan; I was informed that Laptop is still in the workshop? Why I asked? They informed me due to the workload they had not got around to repairing mine.
On the 2nd February (18 days on) I called again and was informed that it had been repaired and Dispatched and would be returned to me on Monday 5th February.
I arranged with my girlfriend that she should stay in and wait for it this she did and it did not arrive.
Concerned, I called the repair center to enquire the whereabouts of the Laptop to be told that it had been Dispatched on 31st January about 14:00 hours, how can this be the case I enquired as I explained to them that on the 31st Jan I called them and was informed that Laptop was still in the workshop and I had called them on the 2nd Feb where I had been informed that I would be getting it back on 5th Feb.
The operator informed me that they had a signature for the return of the Laptop and the name read MAYO my surname.
I explained that I was not the receiving person and asked why the delivery person had not asked to see my:
• Consignment document to validate the safe return.
• Asked for any I.D to validate the safe return
• Checked that the receiving signature was the same as the signature that sent out the Laptop to validate the safe return.
They could not answer any of my questions and only could assure me that an investigation would take place.
I should add that I share a house with 4 other persons whom I have known for some considerable time and believe to be trustworthy; I have asked all these persons if they have taken possession of my Laptop from a courier and they assure that they have not.
I have asked I can enter his or her rooms to look for the Laptop no one objected to this so a search was conducted and came up blank. The house itself says with the board outside “TOLET – Rooms £35 per week, Student Accommodation” so I can obviously see that its not a private house.
Most Recently i.e. Yesterday, I had been told that the investigation is still on and I asked that what is the driver saying but they told me he/she is off sick.
I can go on and on but I would appreciate if you can check the log entries of the call I made during this period, There are a lot of questions here that is needed to be answered or perhaps needed to be clarified. As a student it was not easy for me to spend this kind of money on a laptop again as even this one was on finance as well.
I hope some action will be taken if not stern, and I also hope I would get all my reimbursement plus the stress I had to go through during this period or the least I can hope is that I will be provided with an answer!
Thanking You
Yours truly.
Simerdip Mayo
Attached: A copy of my timesheet showing that I was not available at the time of dispatch.
SECOND LETTER:-
To
The General Manager/Whomsoever it may concern
DSG international plc, 15.03.07
Hemel Hempstead, Herts, HP2 7XY
Respected Sir/ Madam
In correspondence to my last letter to you and hardly any responsible action taken on your part on that, I would be interested in a more formal response from you this side. Sir/Madam, as I explained earlier, for me calling your premium number everyday seems not a solution and a surely not a cost affective one, I had tried everything I can think of from calling to going to the shop manager where I bought my laptop from, and I am in a constant impression that there is no one in your company who is actually listening or even taking any responsibility, I, myself is getting calls everyday from HFC Bank who financed my laptop of payments, Its been almost three months now, all I wants to know is the answers on following questions in a written reply for me to keep a record. (Please do no make anymore calls telling me that you understand my situation)
The questions are:-
1. Why are you taking so much time to handle my case?
2. Is that because your company is so big that you can’t handle small and individual cases like this or because the company itself is not organised dealing with matters like this?
3. Why have I been issued a letter that parceline has taken the responsibility (letter attached) and ill be reimbursed within 2 weeks (which is over long ago) and why aren’t you are going to the root of this cause (as the driver was off sick first and now he is claiming he do not remember)?
4. Who is going to reimburse for the stress I had taken, the calls I made to you and HFC bank, the letters I wrote, the advice I had to take, the credit history going wrong through me stopping payments to HFC?
5. Is there anyone who is responsible enough exist in DIXONS PLC?
I will really be pleased if at least this time I can get a response in a written manner.
Thanking You
Yours Sincerely
Simerdip Mayo
Attached:
1. My previous letter to you. (CC to customer services too)
2. Letter from MasterCare telling me that Parceline had taken responsibility and reimbursing me.
3. Letter from HFC bank telling me that ill get reimbursement.
THE RESULT, EVEN ON THIS VERY DAY TODAY, I DONT KNOW WHERE IS MY LAPTOP, SO WHEN YOU GUYS SEND YOUR LAPTOP MAKE SURE FOR THE NEXT 10 WEEKS SOMEONE IS AT YOUR HOME 24/7 OTHERWISE THE DRIVERS WILL HAVE A BONUS AND EVEN YOUR OWN POLICE CANT DO NOTHING ABOUT IT AS IVE BEEN TOLD IS A CIVIL MATTER | 
