consumer forums consumerforums Total Bank Charges Returned : £16595128 to 9717 people. The Consumer Forums  
Bank Charges Refunds Survey | 'Buddy' System | Get an email address | Site Map | Registration Problems | FAQ
CAG Products - We think that these will help you to make your claim or Reclaim your Right

These sales also help us to keep helping YOU and keeps this site free of third party adverts!

Small Claims Kit-- Small Claims Court Guide
**New Edition**
CallBurner - Skype
CallRecorder Review
Last Will & Testament Kit Fight a Motoring Ticket
 
Alternatively you could purchase a CAG email address here, or maybe you'd prefer our address labels here


UPDATE: Consumer Forums ConsumerWiki is now LIVE - click here: ConsumerWiki


Consumer Action Group envelope labels
You are part of a community of over 195,000 people.
Let your bank know that you won't give in.
Display one of our labels on your envelopes.
Full description here
Sheet of 20 self-adhesive envelope labels
£3.50 inc p&p





Reclaim the Right!
The Lawpack Small Claims Kit contains everything you need to get your bank charges refund. Sample forms, Instruction manual, template forms and an entire set of court forms in .PDF format on CDRom.

Just type in the details of your claim and print them out.


Reclaim the Right!


Sue your bank as often as you like with one Lawpack!!

With a Lawpack and Patricia Pearl’s book on Small Claims, you have everything you need to get your unfair bank charges refunded or assert other consumer rights.
(England & Wales only)

CAG Forum Users Price £11.99
(click image to buy)
Plus £1 P&P



Reclaim the Right!


New Edition
Small Claims Procedure by Judge Patricia Pearl
An excellent guide for the layperson
Not for use in Scotland
Read BF's Review Here




Stand up to Telephone Harassment

If you use Skype -
Record your phone calls with CallBurner
It's Hot!

Click below to download your
14 day trial copy
CallBurner
Skype CallRecorder download


Read the
Explanation and review here
£31.96 - includes 20% CAG discount
(normally £39.95)

We've managed to negotiate a discount for CAG Users on DIY 'Willpacks'


Click on the image to purchase a Wills kit - £12.99 + £1.00 pp

Remember...you can't take your reclaimed bank charges with you ;-)



The new Consumer Directory
search the web, shop online, looking for gift ideas?
Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road London NW11 7PE
The new Consumer Directory
search the web, shop online, looking for gift ideas?

  CAG Announcements
 
Welcome Guest
Please register
Registration is free
There are no charges for using any of the facilities of this website.
If this is your first visit, be sure to check out the FAQ. You will have to register before you can post. To start viewing messages, select the forum that you want to visit from the selection below.
You will also have to register to access our template letters and claims forms
registration is free
Are you being threatened over debts more than 6 years old?
This may be unfair
See our new Unfair Trading Guide
Bought an extended warranty?
Not satisfied?
The warranty may be an example of unfair trading
See our new Unfair Trading Guide
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
Hold the Front Page!!
News updates
The Consumer Forums front page
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
 
Bank Action Group Debt Action Group
 

Go Back   The Consumer Forums > The Consumer Forums
Debt Action Group > Credit Reference Agencies

Credit Reference Agencies Experian, Equifax, CallCredit etc


Welcome to The Consumer Action Group

and
The Bank Action Group


Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges.
We strongly suggest that you register under a UserID and not your own name

Reply
 
LinkBack Thread Tools
Old 26th November 2008, 01:39   #1 (permalink)
ontor
Basic Account Customer
Exclamation pulling my hair out at the age of 23! pls help

Firstly I would like to say hello to everyone on C.A.G.. I randomly found this website whilst searching for help with my debt!
I don't know if this is the right place to post my thread as im new here but I have seen a lot of great stuff here, people here are like a family and so great in sharing..this is where I need help for my problems..sniff sniff

At the age of 18 I went totally bonkers with credit, I wouldnt miss a single chance of taking a credit/store card out anything and I wanted it...so after I had to quit work to look after my dad and couldn't pay up..today I am facing the consequences I really need help, I have paid £££ to many so-called 'credit repair' companies to clean up my C.R..all with no luck.

I am currently paying payplan (debt company) on a regular montly basis so they can distribute money to all my creditors. I have in total 13 companies,,9 defaults and 4 CCJ'S shining on my account.

Most of my debt is made up of charges/interests etc..
A couple of companies I have managed to pay a 'full and final settlement' but they still appear on my C.Report as settled.

I passed all these creditors onto payplan to deal with and they took it from there, what ever payplan told me to do I did, and they are doing a good job. I didnt understand the C.C.A OR S.A.R or anything of the sort so I just left it to payplan basically applying for warrant of executions etc..

5years later I find this site, I feel like a fool just sitting around not doing anything about my credit file (xcept paying useless companies to clean it up!!)

Where do I go from here? I want to get these defaults off my credit report from companies such as john lewis,GE CAPITAL,AKTIV,barclaycard ,etc..
as well as get refunded for the charges they applied back then. To be quite honest I don't mind if I can't get the refund but I need help clearing up my file its horrendous and I hate knowing no one will ever give me credit again rightly so..but I have matured and understand how important it is to maintain a clean file.

What letters do I send? Where can I find them? Who do I send them to? most of the debt has been sold to d.c.a from o.c's!!
pleeeeaasseee Help me anything considered xcpt suicide !!!

Lastly, If this thread gets moved to another section, how will I find it? silly question but I find it a wad little difficult to locate..I no this is awfully long but trust me if I was to write down all my debt from the last 5years I would need a seperate site..lol sorry

Last edited by ontor; 26th November 2008 at 02:11.
ontor is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 26th November 2008, 01:43   #2 (permalink)
flyingdoc
Platinum Account Customer
 


I am in: Cheshire
Posts: 896
flyingdoc Highly informativeflyingdoc Highly informativeflyingdoc Highly informativeflyingdoc Highly informativeflyingdoc Highly informativeflyingdoc Highly informative
Default Re: pulling my hair out at the age of 23! pls help

Hi Ontor - welcome.

The first question I would as is are you on an IVA?

If you are - then surely after 5 years it should be nearly finished....
flyingdoc is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 26th November 2008, 01:44   #3 (permalink)
pinkduchess
Platinum Account Customer
 
pinkduchess's Avatar
Default Re: pulling my hair out at the age of 23! pls help

hello & welcome

theres a lot of help available now youve found us.

if you start a thread in the debt forum there will be people there with specific advice

to find any thread youve started or posted on use the blue bar towards the top of the page - quick links - subscribed threads

good luck
pinkduchess is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 26th November 2008, 01:58   #4 (permalink)
ontor
Basic Account Customer
Default Re: pulling my hair out at the age of 23! pls help

Thanks pinkduchess i'll see if I can move this thread..I already feel @home.
ontor is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 26th November 2008, 01:59   #5 (permalink)
ontor
Basic Account Customer
Default Re: pulling my hair out at the age of 23! pls help

Quote:
Originally Posted by flyingdoc View Post
Hi Ontor - welcome.

The first question I would as is are you on an IVA?

If you are - then surely after 5 years it should be nearly finished....
hi flyindoc..no im not on an IVA my debts don't exceed over £22k Thank God!
ontor is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 26th November 2008, 02:14   #6 (permalink)
flyingdoc
Platinum Account Customer
 


I am in: Cheshire
Posts: 896
flyingdoc Highly informativeflyingdoc Highly informativeflyingdoc Highly informativeflyingdoc Highly informativeflyingdoc Highly informativeflyingdoc Highly informative
Default Re: pulling my hair out at the age of 23! pls help

Ok Ontor

The first thing you need to do then is to get copies of all the original agreements for the various loans/cards

To do so you need to make a CCA request using s77/78 of the consumer credit act 1974. Each one will cost you £1 and should be sent recorded delivery.

A template letter can be found here (use letter N) Creditors and DCAs - Letter Templates & Budget Planner

Do not sign the request -as lenders who dont have original documents may be tempted to do some photoshop wizardry. Ether write your name or use a script font if typing. For the same reason use a postal order rather than a personal cheque.

They have 12+2 days to comply with the request.

Once you have the papers remove any personal info (leave dates and figures but remove names, account numbers etc) and post them here, where they can be reviewed for complience.

Good hunting
flyingdoc is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 26th November 2008, 02:16   #7 (permalink)
ontor
Basic Account Customer
Exclamation pulling my hair out at the age of 23! pls help

Firstly I would like to say hello to everyone on C.A.G.. I randomly found this website whilst searching for help with my debt!
I don't know if this is the right place to post my thread as im new here but I have seen a lot of great stuff here, people here are like a family and so great in sharing..this is where I need help for my problems..sniff sniff

At the age of 18 I went totally bonkers with credit, I wouldnt miss a single chance of taking a credit/store card out anything and I wanted it...so after I had to quit work to look after my dad and couldn't pay up..today I am facing the consequences I really need help, I have paid £££ to many so-called 'credit repair' companies to clean up my C.R..all with no luck.

I am currently paying payplan (debt company) on a regular montly basis so they can distribute money to all my creditors. I have in total 13 companies,,9 defaults and 4 CCJ'S shining on my account.

Most of my debt is made up of charges/interests etc..
A couple of companies I have managed to pay a 'full and final settlement' but they still appear on my C.Report as settled.

I passed all these creditors onto payplan to deal with and they took it from there, what ever payplan told me to do I did, and they are doing a good job. I didnt understand the C.C.A OR S.A.R or anything of the sort so I just left it to payplan basically applying for warrant of executions etc..

5years later I find this site, I feel like a fool just sitting around not doing anything about my credit file (xcept paying useless companies to clean it up!!)

Where do I go from here? I want to get these defaults off my credit report from companies such as john lewis,GE CAPITAL,AKTIV,barclaycard ,etc..
as well as get refunded for the charges they applied back then. To be quite honest I don't mind if I can't get the refund but I need help clearing up my file its horrendous and I hate knowing no one will ever give me credit again rightly so..but I have matured and understand how important it is to maintain a clean file.

What letters do I send? Where can I find them? Who do I send them to? most of the debt has been sold to d.c.a from o.c's!!
pleeeeaasseee Help me anything considered xcpt suicide !!!

Lastly, If this thread gets moved to another section, how will I find it? silly question but I find it a wad little difficult to locate..I no this is awfully long but trust me if I was to write down all my debt from the last 5years I would need a seperate site..lol sorry
ontor is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 26th November 2008, 02:24   #8 (permalink)
ontor
Basic Account Customer
Default Re: pulling my hair out at the age of 23! pls help

FLYINDOC,
excellent I shall do that first thing tomorrow, shall I send the c.c.a requests to the O.C or the .d.c.a dealing with the debt? And shall I notify payplan that I requesting this information?
Thanks

ps- where do I find 'your scales' to click??

Last edited by ontor; 26th November 2008 at 02:25. Reason: forgot a piece of info
ontor is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 26th November 2008, 02:49   #9 (permalink)
flyingdoc
Platinum Account Customer
 


I am in: Cheshire
Posts: 896
flyingdoc Highly informativeflyingdoc Highly informativeflyingdoc Highly informativeflyingdoc Highly informativeflyingdoc Highly informativeflyingdoc Highly informative
Default Re: pulling my hair out at the age of 23! pls help

Send to the DCA, they will have bought the debt.

I would hold off from informing payplan for the moment. - lets find out what the situation is before making waves.
flyingdoc is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 28th November 2008, 15:54   #10 (permalink)
Jesteruk
Classic Account Customer
Default Re: pulling my hair out at the age of 23! pls help

Firstly if this is moved then you can find it using "your CP Panel"
Once an account is "settled" it will remain on your file for no more then 6 years, from the date of last payment.

If you can get a copy of your file it will certainly help you.
Now get yourself an A4 Ring binder with dividers so that you can keep a full paper trail of everything you send and receive.
Before you send anything remeber the following:
Never sign the letters
Always send via First Class Signed. This way you keep proof of what you have sent and when they recieved it.
NEVER SPEAK TO THEM ON THE PHONE.

Right here goes::
You need to see who each debt is assigned to, this can be found on your credit file, Depending on what the debt is for, depends on what you send them.
Credit cards/loans/Bank accounts/Catalogues etc can be served with a CCA request. To do this you need to send THIS LETTER to each and every one of them together with a £1.00 postal order (dont send cheques or cash) They then have 14 days in which to send you a true copy of the credit agreement. If they do not send one then they are in default of your request and you can stop paying that debt until they supply one.

Bank Charges - goto the bank charges section relating to your bank, and read the posts. Firstly you need to send off for all your statements in the last 6 years, this is done with THIS LETTER. (this letter will do the job) Enclose a £10 Postal order. They then have 40 days in which to supply it. Once they do then add up the charges and send a request for refund, which can be found in the letter template at the bank section.

Remeber to keep all letters that you send/recieve as you will need them again.This will take time to sort out as sadly there is no miracle cure

Good luck
Jesteruk is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 28th November 2008, 23:16   #11 (permalink)
ontor
Basic Account Customer
Default Re: pulling my hair out at the age of 23! pls help

Hi there Jesteruk,many thanks for the advice,
Just to let everyone know I have sent off 13 letters to 13 of my debt collection agencies and 1 bank charge refund request to my bank today.
Let's have fingers crossed so see what happens next..
I'll keep you guys posted..x
ontor is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 28th November 2008, 23:20   #12 (permalink)
ontor
Basic Account Customer
Default Re: pulling my hair out at the age of 23! pls help

Hi Flyindoc,
Just to let you and everyone know I have sent 13 CCA requests to all 13 of my DCA'S, and 1 bank refund request today, fingers crossed pls 4 good news and let's wait and see what happens next...
I shall keep all informed.

Thanks Again
ontor is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 28th November 2008, 23:25   #13 (permalink)
Rooster-UK
Site Team
 
Rooster-UK's Avatar
 


I am in: Birmingham.
Posts: 9,639
Rooster-UK AuthoritativeRooster-UK AuthoritativeRooster-UK AuthoritativeRooster-UK AuthoritativeRooster-UK AuthoritativeRooster-UK AuthoritativeRooster-UK AuthoritativeRooster-UK AuthoritativeRooster-UK AuthoritativeRooster-UK AuthoritativeRooster-UK Authoritative
Default Re: pulling my hair out at the age of 23! pls help

Two threads merged.

Please stick to one thread for this problem. If you don't then other users won't know where to post help.

Regards, Rooster.
Rooster-UK is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 28th November 2008, 23:27   #14 (permalink)
ontor
Basic Account Customer
Default Re: pulling my hair out at the age of 23! pls help

thanks Rooster.....sorry new 2 this..
ontor is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 11th December 2008, 18:49   #15 (permalink)
ontor
Basic Account Customer
Red face Re: pulling my hair out at the age of 23! pls help

Hi everyone,

Firstly, I got replies back from 5 companies, ALL 4 d.c.a state that they do not believe they fall within the definition of a creditor contained within section 189 of the consumer credit act 1974, this is because the Act defines a creditor as the person providing credit under a c.c.a or the person to whom his rights and duties the agreement have passed by assignment or operation of law. So, in their case, they purchased the right to recover the outstanding balance due under the agreement, they did not purchase the duties under the agreement and these were retained by the original creditor who sold the debt to them, However, as a matter of good practice, they have sought to obtain a copy of the original agreement from the o.c. They have also written that IF the o.c is unable to provide a copy of the agreement it does not mean that they have no right to continue to request payment of the outstanding balance!

Secondly, I sent them all a postal order for £1 (statutory fee) but they returned them saying that Cabot financial does not accept the statutory fee required under section 77 and/or 78 of the Consumer Credit Act 1974 blah...I hope this isnt a bad thing..

Thirdly, on a more lighter note one d.c.a wrote back saying that they are unable to provide the information that I have requested and in light of the information contained in my letter, they can confirm that the account has been closed!! Shall I write one back to get them to remove the default applied on my account??

Lastly, I got back 1 c.c.a It's a very old Agreement and this is the best I could do whilst uploading it,,please check for compliance Thanks Loads x

Last edited by ontor; 11th December 2008 at 21:51.
ontor is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 11th December 2008, 20:17   #16 (permalink)
Jesteruk
Classic Account Customer
Default Re: pulling my hair out at the age of 23! pls help

1. Im sure they do still have to provide a copy of the cca irrespect of how they came across your account, either purchased or acting for the OC, i will try an find out the correct letter for ya.

2. keep it for another DCA LOL

3. Closing an account may mean passing it back to the OC. In that case wait about 6 months and you will find another DCA chasing it, the start again lol. If they have put the default on your file, write to them confirming there letter and ask that in view of them not having the paperwork, would they be kind enough to reply confirming the balance has been wiped and all defaults and information relating to this account has been removed from your file. Be polite at first and if after 14 days you have had nothing from them again, contact the CRA and Information commisioner.

4 . Try uploading it to Photobucket, and placing a link, as i cant see a thing LOL
Jesteruk is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 11th December 2008, 20:28   #17 (permalink)