Privilege/Privilege Premier

[lunagirl]

Hi

I wanted to post this on the Co-Op board but couldn't find 'start a new thread' there.

Does anybody known the difference between the Privilege and the Privilege/Premier account? I have amounts of 6.00 subscription which then changes to 12.00 and I don't remember being asked if I wanted to subscribe to the Premier account.

Many thanks
Lunagirl

[caro]

Moved to Co-op forum.

[EthicalBusiness]

The Privilege account used to cost £6 but that was several years ago. It comes with a £100 free overdraft, free family travel insurance provided by Norwich Union, the £6 would have been for benefits provided with the account.

The Privilege Premier includes the above with a £260 free overdraft and breakdown assistance from Green Flag. There are additional benefits.

Just so you know, the Privilege fee is £8.50. The Privilege Premier has been £12 for quite some time now.

The Co-operative Bank cannot convert your account without your agreement, which would be verbally in the branch or on the phone. You would have received a pack regarding the account if it was in fact converted historically.

[Paintball]

Hi Lunagirl

As EthicalBusiness has explained the two subcriptions differ according to the two types of account. If you had a Privilege a/c (fee was £6.00 then £7.00, now £8.50) and this has been upgraded without your permision to the Premier a/c then you may need to chat to the Co-Op as see when and how this happened. I understand that i usually happens at the customer's request. You may wish to revert to the Privilege a/c and they might even offer an amount as compensation especialy if you suggest it ...