Interesting ???

[phatram]

I just received a phone call from DAVID SPENCER at the Co-Op concerning our account.
I asked him how much copy statements are and how far back can I order them from, to which he replied
ALL OF THEM FROM YOUR ACCOUNT OPENING, ITS ARCHIVED!!!.
I am b***dy fuming.
This proves they do not comply and did not comply with our S.A.R - (Subject Access Request).
I am reporting this to the information commissioner.

[phatram]

bump

[Celicaman]

Originally Posted by phatram

I just received a phone call from DAVID SPENCER at the Co-Op concerning our account.
I asked him how much copy statements are and how far back can I order them from, to which he replied
ALL OF THEM FROM YOUR ACCOUNT OPENING, ITS ARCHIVED!!!.
I am b***dy fuming.
This proves they do not comply and did not comply with our S.A.R - (Subject Access Request).
I am reporting this to the information commissioner.

Well we know they got them, they just dont want to give us them and will use all sorts of tactics to not give them out.
It will only work if the commisioners get off their collective backsides and order the banks to release ALL of the information. THe odd little fine for non compliance is a drop in the ocean to the banks and worth every penny for the odd one that complains.

CM

[Gogivit]

Can I suggest you write to David Spencer and get him to write on paper what he verbally told you as this helps your case in the long term (registered post letter). Good luck with your claim.

[kennythecelt]

Does anyone have david Spencers e mail and direct telephone number.
Once you have that information start a thread getting all CAG members to do the Co-op forum a favour and bombard him. Might be best to make use of the masses on this forum.
He will wriggle with one letter and deny it. Put them under pressure.
And as Celicaman says go to Commissioner with the evidence.
If we were lucky enough to get an admission like that, on the BoS forum, we would come to you.
Give it some thought!! Anything to lose??
Good luck!!

[phatram]

I am writing to him to ask him to confirm it in writing.
Maybe I could call him as a witness in court ?
email could be
david.spencer@cooperative bank.co.uk

[phatram]

10/06/2007

COOPERATIVE BANK
P O BOX 101
1 BALLOON STREET
MANCHESTER
M60 4 EP


ACCOUNT XXXXXX XXXXXXXXXX

Dear Mr Spencer,

On Saturday 2nd June 2007 at approximately 15.50 hours I received a telephone call from yourself concerning the above account.

During our conversation you stated to me that I could have ANY copy statement from the account being opened in 1983 for a fee of £5.00 per copy. Later in the call I asked you to confirm this, which you did.

I would be most grateful if you would now confirm this to me in writing, giving details of how much this will cost. I would be grateful if this information is sent out to me by return of post or within 7 days.


Yours sincerely





Mr X XXXXXXXXX

[groovycaz]

Hi again Phatram and best of luck
wonder if they still have copies of Tems and Conditions from the 1980s, Ive just sent them an SRA requesting a copy, we will see what their reply is!!!GC

[phatram]

Just spent 34 minutes on the phone and I was told DAVID SPENCER was wrong and we can only have 6 years statements.
SO Co-Op, HOW COME WE HAVE ALREADY HAD 7 YEARS STATEMENTS?
I told them someones lying to me, but they said it's not lying, I was misinformed!!
Ridiculous!!!!!!!!!!!!!!! !!!!!!!!

[phatram]

19/06/07

HELEN RAFTERY
CASEWORK AND ADVICE MANAGER
INFORMATION COMMISIONER’S OFFICE
WYCLIFFE HOUSE
WATER LANE
WILMSLOW
CHESHIRE
SK9 5AF


REFERENCE: xxxxxxxxxx


Dear Ms Raftery

Further to my letter of the 10 June 2007, I have today been in contact with the Co-Operative Bank, via the telephone, to Lorraine Stephenson in the Managed Accounts Department. I was told that Mr Spencer “mis-informed” me when he said that I could have copy statements going back to the onset of my account. Ms Stephenson also told me that any information on any of my accounts only goes back 6 years. I know this is untrue as I have already been sent – unwittingly or not – information outside of that 6 year period.

I have already received 7 years’ bank statements and copies of loan agreements from 1998 and 1999. Surely this proves that The Co-Operative Bank is lying to me and I would like to know what action you are going to take with regards to this matter.

Please find enclosed copies of the aforementioned loan agreements for your perusal.

Yours sincerely,






Mr xxx xxxxxxxx
Enc.

[phatram]

Co-op have now fully complied (in their opinion) by providing a full Subject Access Request, eg, loans, cards, etc.
Whilst speaking to Lorraine Stephenson on the phone, she informed me that ALL information over 6 years old ''drops off the system''.
This I don't believe because in the info are my wifes credit card statements, which believe it or not, go back to 1999 !!!!
So thats 8 years, is it not?
We feel we have been lied to at every stage since we started this in October.
Why and how are they allowed to get away with this?
They are a disgrace.