Im about to claim back charges

colink · 18th May 2006, 18:31

Today is the last straw ... Charged £105 for three cheques unpaid (£7, £7 & £10) due to a D/D wrongly taken out.
But am I right in saying I can only claim back charges which are greater than the amount they have charged against ?

ie: £7 cheque bounces and they charge me £35.

Many thanks, Colin

alanfromderby · 18th May 2006, 19:11

Quote:

Originally Posted by colink

Today is the last straw ... Charged £105 for three cheques unpaid (£7, £7 & £10) due to a D/D wrongly taken out.
But am I right in saying I can only claim back charges which are greater than the amount they have charged against ?

ie: £7 cheque bounces and they charge me £35.

Many thanks, Colin

No, the amount of the transaction is irrelevant. £35 is unlawful whether it was for bouncing a cheque for 50p, or £50,000. It still only cost them a few pence to do it.

I would suggest before you do anything, have a good read of the FAQ's.

colink · 18th May 2006, 22:40

Thanks for the reply.

just added it up have been charged £532 in 12 months is it still worth claiming for this amount ??

paulypaul0 · 24th May 2006, 18:08

Sure it is! I claimed and got back £255. They have won if you don't claim it back - and it's not hard to do or particularly time consuming.
Paul

colink · 24th May 2006, 19:15

Well letter posted on the 19th, no reply as yet but will keep you posted

NeilP · 24th May 2006, 22:20

Good Luck ColinK,

Keep us posted!

colink · 9th June 2006, 16:20

Well they certainly know how to wind you up the wrong way !!

Recived a letter today

"I can understand your frustration about the charges applied to your account.so we can fully investigate your claim for a refund i will provide you with a full response within the next 6 weeks"

6 Weeks ? , are they having a laugh !!!!

paulypaul0 · 9th June 2006, 16:52

Stick with it colink. I got a letter similar to this from Co-Op when i was claiming back my charges but i just ignored it and continued with my planned dates of sending a letter before action etc. Do it by the book and i beleive you won't go far wrong!

All the best,
paul

colink · 9th June 2006, 17:01

Cheers for the suport Paul, will do i'll type another letter over the weekend !
did you add anything extra to your letters ?

Jamboray · 9th June 2006, 17:23

Keep with it!! I got the "investigating your complaint" letter and asked for 10 days to get back to me. I wrote to them yesterday telling them it wasnt a complaint, but a request for the return of unlawful charges and gave them another 14 days, with court proceedings starting on or around the 23rd June.

Keep in control with them and call the shots.

paulypaul0 · 9th June 2006, 19:26

Hi again colink.
No i didn't add anything to my letters - I'm no legal expert and I didn't want to compromise my position (as the troops would say......!). I would not advise straying from the path that has been explained to us - we know that works and is all legally correct so why take the risk???
After I sent my letter before action I received (and ignored) two letters asking me for more time and information which I had already said in my original letter, and also telling me I might be telephoned. As it happens they did not call me, but if they had I would have politely declined to have a conversation. 14 days after my lba I filed the court claim online, and then received a letter telling me the Co-Op would defend the claim. This SCARED me a bit - but I stuck with it and carried on checking the progress of my online claim each day. Then, about 5 days later my account was credited with the full amount and all I had to do was ring the online court and tell them I'd been successful! Job done! If yours goes the same way as mine did you'll have the money in about 4 weeks I reckon..............
Good luck!
Paul

Jamboray · 9th June 2006, 20:08

Hi Pauly, I'm at that stage also, I check my account each day as the investigation time is a stalling practice.

colink · 5th July 2006, 00:15

have now filed a claim there time is up !!!

but im also thinking to myself I have a second account with them, how much in charges have they charged me on that one over the last six years ?

has anyone else claimed on two accounts with the same bank ??

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