Neesi v Co-op - put me on the right track please!

[neesiw38]

Hi, wondering if anyone out there can point me in the right direction, I am getting a bit confused with all this talk of contractural interest, CCA etc etc,

Just received my list of charges from the Co-op for 2 accounts, (1 closed, 1 current),the £10.00 cheque was returned as this info is free of charge. List looks ok to me but should I ask them for the statement as well? If so, do I resend a cheque?

I have calculated the commission, debit interest and fees they have charged and have taken off the subscription charges then added interest at 8%.. is this correct?

The total amount owed for the 2 accounts without the interest is in the region of £4700, with interest it takes it to £5700,what do i do now? when I send an LPA, which figure do I use? ans if it gets as far as the small claims should I split it into 2 claims so they are under £5000

I know these questions have probably been asked a thousand times but I am so confused! Help me pleeeeeassee.

Thanks

[Rooster-UK]

If you have a list of charges, then you don't need statements. If you want copy statements, then be prepared to pay £5 EACH for them.

You can claim the part of the debit interest that applies to the penalty charges, but not interest charged on authorised overdraft.
The 8% statutory interest is awarded by the discretion of the courts and therefore is not claimed until the claim is filed (either MCOL or N.1).

If you intend to split the claims, then you should do it right at the start of the claim, not in the final stages. The most obvious way would be to make the closed account one claim and the current account the second. If you split the claims, then keep them seperate in time as well i.e. wait until the first is settled before starting the second. Otherewise, if the claims are seen in the system at the same time, then they could be re-joined by the courts.

Originally Posted by neesiw38

I know these questions have probably been asked a thousand times but I am so confused! Help me pleeeeeassee.

Yes, and answered 1000 times.
On 14th Feb, LivelyLad told you where to find the answers......

Hello and welcome, firstly spend some time reading the FAQS and step by step instructions, also read some of the success threads in the co-op forum.

Those answers are still there, waiting for you.
Please remember that this is a self-help forum, which means that you will only get out what you put in. You will be doing yourself a big favour by spending some time with the FAQs.....the more you learn, the easier your claim will be.

Good luck.
Regards, Rooster.

[Paintball]

Hi N

Rooster is being firm but fair and you need to do as he suggests so that you are making informed decisions at each stage of your re-claim process. I found it VERY useful to read through every post to see how other people's claims were going and get gain useful information.

If you want to get your statements, just ring Customer Services in Balloon Street, Manchester and, after thanking them for the info sent ,ask for your statements. Offer to re-send the £10.00 cheque (s) and remind them of the 40 day period (which will not yet have elapsed). They will comply - this is what happened to me.

When you get your statements for each account you can then go through them and check off charges against the Charge List they sent and decide which you will claim back. I asked for all Commission, Service Charge, Daily Excess Charge and some Fees.

However, the choice is yours ...

Prepare your schedule of charges (including interest if you wish) and send it with your Prelim letter (see Templates as above in Rooster's post).

Cheers

P