list of charges from Subject Access Request

[piglet1]

LIST OF CHARGES
just received list of charges from co op how can i tell what can be claimed and what cannot list just has 2 lists one for commission and one for fees sorry if this has been posted before would be very greatfull for any help thanks

[dx100uk]

have a look at a couple of the recent threads
this is a new tactic by the co-op
most are going back to them & requesting the actual statements.

anyhow, up the top of the group are a few stickys, one of those is description of charges & outlines what you can/cannot claim for..

goodd luck

we are all here to help

dx100uk

[pompeyfaith]

i too had the same list and was able in the end to work it out by check a few recent statements i have if you have £6.00 or £6.50 fees on there they are not claimable as they relete to premier account charge subscription they now call it also £12 fees as they are priviledge premier subscriptions but anything else apart from debit interest is claimable.

Hope this of help to you

Regards

Pompeyfaith

[eggopp]

Well the Subject Access Request relates to Data Protection and a request for all info.. not just a list of charges... Using there stalling tactics to make you have to work things out.. Personally id write and tell them they have failed to comply with your request, give another week and report them to the approprate authority,,,

[Paintball]

There's no need to report them, just look back to your Subject Access Request and see what you actually requested from them: "A list of charges [...] or alternatively, statements ..." ? if you did this then they are complying with your request.

This happened to me, as I have reported in many other threads with people who asked the same Q as you. I rang Customer Services in Balloon St, Manchester and after thanking them for the info sent, asked for my statements offering the £10 cheque again which they had returned.

I reminded them of the 40 days to comply and asked for the info to be sent in a robust package. There was no problem, I got my statements and was able to check the info in their charge list against what the Co-Op had charged.

Do it today ... don't delay.

Cheers

P

[ElwoodP]

My daughter got this list too on Saturday. To be honest I feel that as it is in the letter we sent in the beginning then it feels a bit wrong (to me personally I mean) to ask for the statements afterwards. Think I will be 'doctoring' the letter next time I use it so that I don't come unstuck though.

Spoke to the Co-op today to clarify what the charges were for and they said that all the stuff listed as Commission can be claimed plus all the 35 and 70 charges. The £6 per month ones for the priviledge account cannot - which seems to tally with what someone else on this thread has been told.