Fred007 v's Co-Op

[Fred007]

I have just done my Subject Access Request and am sending it off....

Will keep you all updated.....

[gazzah]

Good luck not that you'll need any any.

[Fred007]

The Subject Access Request went yesterday, recorded delivery with Postal Order......lets see what happens...!!!

[phatram]

Good luck Fred.
Took em more like 50 days to comply, so don't hold your breath.

[ian cognito]

I got my money quicker than I got my statements - and they arrived on day 39!!!

[Fred007]

Hi all,

I have a letter back from the Co-op, with "a complete list of charges" on 2 sheets of A4, column headings of Commission, Commission Refund, Debit INterest, DR Int Ref and Fees.

Also they have retruned my Postal Order saying this information is "Free of Charge".

What should I do now, resend the Subject Access Request with the Postal Order reminding them they have about 6 days to get me the information?

Any help greatly appreciated...

Thanks

[Paintball]

Hi Fred

No need to re-send anything!!

The same thing happened to me on 11 January. I received the list of charges in the same format, but had a nice letter enclosed with the request that I contact the Customer Care team in Balloon Street Manchester in the next 30 days if I required anything else. I called the lady straight away, thanking them for sending the information but saying that I would prefer to receive my statements as what they had sent was not fully understandable. I also asked for the statements to be sent in a robust package. I reminded the lady that they had until 25 January to comply as this was when the 40 day period expired under the Data Protection Act 1998. She agreed.

Five days later I sent a reminder letter to the same lady by recorded delivery and taking a copy, reminding them of their duty under the Data Protection Act 1998, and saying that they had one week left to comply. I got home that night and the data was on my doorstep in a jiffy bag! Worth sending the letter as they would know I meant business ...

I went carefully through my statements, comparing the charges listed in the list they originally sent with what was in the statements. This helped me to decide what I would claim back. I used the spreadsheet in the Templates section of this site, and have claimed back Commission, Daily Excess Charge, Service Charge and some Fees. I haven't asked for any interest.

The tel number for Customer Care is 0161 0161 837 8596. The lady I spoke to was Claire Maddick and she was extremely helpful. You may wish to give her a call as I did and don't forget to remind her of the date she needs to comply with your request!

Good luck and keep us all posted on how things progress.


P xx

[Fred007]

Thanks Paintball. Just rang Customer Services and they will happily send me the statements at the cost of £5. Sending letter recorded at lunchtime today with cheque and a reminder that they have until Sunday to honour my request!!!

[Paintball]

What!!! They're charging you? Such inconsistency ... Claire Maddick didn't ask me for a £5.00 cheque. They don't seem to have a consistent policy on what their charges are and how to apply them.

Some people on this site have had the £10.00 cheque cashed and others had it refunded with the message that there is no charge for statements.

Be tough with them Fred

P