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Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

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Old 27th October 2006, 14:04   #1 (permalink)
diana1000
Basic Account Customer
Default interest on compensation

to try to cut a very long story short, smile told me that money was deposited into my account by mistake by an unknown person, smile put my account in the red by taking it out twice, they then charged me £235 in bank charges and sent me a very stiff letter from their dept collection dept, plus a couple of phone calls asking me to make a payment on the debt!, after 6 months of haggling I have got all the bank charges back and have had three offers of compensation firstly £15 which I rejected I then asked for £230 being equal to the amount they charged me as I argued that my time is as valuable as theirs and I should get compensated as such. second offer was £60 and a bunch of flowers, third offer was £120. I have told them I intend to persue it in the small claims court for £230, if I do, can I add on the £30 court fee, and can I tell them I will be adding on interest from the date I first asked for the £230? it is compensation for the error not actual bank charges, I have not been able to use the account since the error as it has remained in the red as they put further charges on it! I was thinking of telling them that I would accept £200 but if they dont agree then it would be going to court for £230 plus £30 court fees, plus 8% interest from july when I asked for the compensation. what is my legal right and do you think I am going too far sticking our for more?
thanks
Diana
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