annekate v co-op

annekate · 5th October 2006, 20:05

Hi, had all the data from co-op about 3 weeks ago. I'm not a bit sure that I've completed the spreadsheets properly as I have a hole in my head where numbers are concerned. I will mail the letter tomorrow asking for a refund of my charges and wait to see what happens. All the stuff I've read on here has been very encouraging and very helpful. It also calms my jangling nerves to know that I'm not the only one in the world that the co-op have plunged into worse debt.

Niklowe · 5th October 2006, 20:14

Good luck, but you won't need it!

annekate · 6th October 2006, 22:27

Phew, posted 2 claim letters today, recorded delivery, one for each account, claiming a total of approx £1900. ALSO phoned bank and asked them to refund another £35 they had taken yesterday. Much to my amazement they said it will be back in my account tomorrow.

The biggest hurdle to me was getting started but now I look forward to the skirmish.

annekate · 16th October 2006, 11:13

I have had a reply from one letter to Co-Op to assure me they will deal with my unhappiness about the way they deal with my account! Did they not understand I am claiming a refund of charges? And they have not answered the other letter for my other account. Looks as if I have to move up a pace!

annekate · 26th October 2006, 20:48

Had further letters from co-op stating they need more time to investigate the cause of my unhappiness with them. Doh! They also thanked me for my patience, ha! I have responded with 2 letters before action and am now about to prepare for the court action. ( I have pointed out to them that having worked for the Government for years I certainly recognise delaying tactics when I see them.)

annekate · 3rd November 2006, 10:13

Had told them I was claiming the commission only but would not be wasting time & money contacting them again only through court. That letter was sent on Monday 30th, all commission back in account today,3rd November.

Tomasz · 6th November 2006, 15:13

Congrat's! No such luck with me, it's off to court we go!

annekate · 6th November 2006, 15:35

Thanks. Well, judging by things other people have said,they may well settle with you before court date. They don't seem that eager to go to litigation. Good luck to you.

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