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Old 4th April 2006, 20:33   #1 (permalink)
lynzpower
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Default Lynzpower v cooperative

just to say, Im asking for 150 back from the co-op for excess charges.
plus 7.01 interest, as per the letter in the library. feel free to move if in the wrong place!
lynz
x
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Old 4th April 2006, 20:40   #2 (permalink)
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Default Re: Lynzpower v cooperative

Nope, right place, own thread, all good!

Keep us posted.
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Old 5th April 2006, 07:54   #3 (permalink)
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Default Re: Lynzpower v cooperative

7.01% interest???
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Old 5th April 2006, 13:22   #4 (permalink)
lynzpower
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Default Re: Lynzpower v cooperative

no £7.01 for overdrawn charges, as per your letter in the library... Hope thats right, havent sent it yet, is this correct or not ?
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Old 6th April 2006, 08:53   #5 (permalink)
lynzpower
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Default Re: Lynzpower v cooperative

will be sending this today, can someone confirm that this is correct? That i should be charging them for the interest or not?!

Cheers xx
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Old 13th April 2006, 15:41   #6 (permalink)
lynzpower
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Default Re: Lynzpower v cooperative

Ok letter was sent as above on above date

Recieved letter today saying

Dear ** ( dated 11/4/06)
thank you for your letter, we are sorry that you have been unhappy with our service.

We will contact you again to reply specifically to your letter within the next 7 working days, We will try to phone you, but if we cannot reach you will write to you

In the meantime please accept our apologies for any inconvenience you have been caused

yours sincerely
DEBBIE HAIGH
Complaints manager

-**----------------------------------

Well i certianly wont be engaging in conversation with them, so lets wait for the letter!

Cheers
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Old 25th April 2006, 10:37   #7 (permalink)
lynzpower
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Talking Re: Lynzpower v cooperative

Just had a phone call from Co-op, I said, Oooh can you do this by letter I really dont want to discuss over the phone, she said, Oh was just about to tell you that we are refunding it, do you want it straight into your account!! INcidentally, the lady was lovely.

Edit to say, she did say, "we were going to quibble over the 7.01 interest, as you would normally have to pay that, but as its such a small amount, its better you have it than us"

*lynz wears a very jubilant smile indeed*

Thanks all, concluded in my case x

Now whats next mwwhhaahahahaa ( LloydsTSB )

Last edited by lynzpower; 27th April 2006 at 16:47.
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Old 27th April 2006, 13:08   #8 (permalink)
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Default Re: Lynzpower v cooperative

Well done.

The Co-Op seems to be about the best.
fewest complaints and least trouble to get it back.
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