Whats a notepad?

thunderpuss2k · 13th June 2006, 15:08

Not as stupid a question as you may think, this is from The Co-op Data Protection Act response letter (was for Smile):

Quote:

I acknowledge receipt of your request for copies of notepads and transactions on the above account since this was opened. Under the Data Protection Act, this is referred to as a Subject Access Request

Does this mean I'm going to get a stack of spiral bound notepaper with random biro scribblings on it?

dolly · 13th June 2006, 15:34

It's basically a section that they can type in, keep records of points made on phonecalls etc. A bit like a word document. For example, it might say 'Letter sent in response to Data Protection Act request' and the date or 'Rang up to complain about charges. Advised to blah blah'.

thunderpuss2k · 13th June 2006, 15:37

Quote:

Originally Posted by dolly

It's basically a section that they can type in, keep records of points made on phonecalls etc. A bit like a word document. For example, it might say 'Letter sent in response to Data Protection Act request' and the date or 'Rang up to complain about charges. Advised to blah blah'.

Ah gotcha. Thanks for the explanation

un1boy · 14th June 2006, 07:43

Yep, that's right - it's the automated notes they write each time you call. So, when they put you on hold and say, "I'm just reading through the notes" that's what they're looking at.

If they send them to you, they will be printed on paper and state the date and time of call and what was discussed.

Have they asked you to provide any more info/send ID/fill in a form and asked for payment or anything?!

thunderpuss2k · 14th June 2006, 08:30

Quote:

Originally Posted by un1boy

Have they asked you to provide any more info/send ID/fill in a form and asked for payment or anything?!

I sent them £2, they wrote back and asked for a tenner. Even put in a pre-paid envelope for my response too.. although I chose not to use it and send it recorded 1st instead so I can keep tabs on it

The exact words were..

Quote:

If you wish to continue with your request then please forward a cheque for £10.00 in the enclosed pre paid envelope and arrangements will be made for the information to be provided within 40 days of receipt of your cheque

un1boy · 14th June 2006, 09:00

They are right asking for a tenner, that's the MAXIMUM fee it will cost you for them sending you all this info, required under the Data Protection Act - don't send them anymore

Quote:

Originally Posted by thunderpuss2k

I chose not to use it and send it recorded 1st instead so I can keep tabs on it

You're right to this, I personally send it all recorded - they have no excuses then and it only costs one pound!!

Good luck and keep us posted!!

thunderpuss2k · 14th June 2006, 09:03

Quote:

Originally Posted by un1boy

They are right asking for a tenner, that's the MAXIMUM fee it will cost you for them sending you all this info, required under the Data Protection Act - don't send them anymore

Thanks, I know that - but as I said in another thread when you're doing god knows how many of them in one go, all those tenners add up! HSBC have said they'd do it for £2, which was a result..

Quote:

You're right to this, I personally send it all recorded - they have no excuses then and it only costs one pound!!

Worth keeping an eye on recorded, Royal Mail actually 'lost' a recorded item a few weeks back! I resent the letter special, then put in a complaint to Royal Mail for £32 compensation. Knowing my luck I'll get it all back in stamps... which is a bit useless, as I use Smartstamp and print all my postage

Will keep you posted..

barracad · 14th June 2006, 11:27

Quote:

Originally Posted by thunderpuss2k

Worth keeping an eye on recorded, Royal Mail actually 'lost' a recorded item a few weeks back! I resent the letter special, then put in a complaint to Royal Mail for £32 compensation.

How is a letter worth £32???

thunderpuss2k · 14th June 2006, 11:32

Quote:

Originally Posted by barracad

How is a letter worth £32???

Took me half an hour to write it, proof read, print, fold the letter, and so on and so forth. My time is worth £64 an hour, for the purposes of this claim..

.. or it could be that it's the maximum you can claim under standard recorded insurance

barracad · 14th June 2006, 11:42

The maximum is just that - a maximum amount.

You will get a refund of your postage, and they'll probably send that in stamps. I don't think you'll get any more than that.

thunderpuss2k · 14th June 2006, 11:47

Quote:

Originally Posted by barracad

The maximum is just that - a maximum amount.

You will get a refund of your postage, and they'll probably send that in stamps. I don't think you'll get any more than that.

Not gonna split hairs on this, but from the back of the recorded slip..

Quote:

If your item is lost or damaged... We'll pay you compenstation for the value of your item up to 100 times the price of a basic weight First Class stamp

If you don't ask you don't get.. I then had to send a follow up letter special delivery to cover the loss of the first one, so it's at least a fiver by now.

barracad · 14th June 2006, 11:52

Quote:

If your item is lost or damaged... We'll pay you compenstation for the value of your item up to 100 times the price of a basic weight First Class stamp

They won't pay £32 for every item that goes missing, it depends on the value of the item.

Anyway, pointless arguing about it. When you get your book of stamps, let me know!

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