Bolton1 vs Co-operative Bank**Settled**

[Bolton1]

Have you done anything else about it yet Bluesunshine?

[bluesunshine]

Hi Bolton1,

ive got another claim with the Co-Op bank which ive given them to May 1st to refund me .If ive not had either refund by then ,then i'm going to start claiming using the legal process via MCOL .Hows you claim going ?

[phatram]

Hi
As you have more than one claim, have they threatened you with account closure?

[bluesunshine]

Not heard anything off them yet , but i'm ready for threat of account closure .Ive opened another account with NatWest just in case

[Bolton1]

Spoke to them again today, currently working on the 28th March, if they go any slowere they'll stop.

[bluesunshine]

Well ive just this minute recieved a letter from them saying they'll need another 4 weeks to investigate my complaint .Ive had it with them now , going to submit my MCOL this afternoon

[Bolton1]

When did you put your claim in to them? I have already started the court process, received the acknowledgement of service saying that they are going to defend it, they have another 2 weeks to put their defence in. I'm expecting another 4 week letter any day now.

[bluesunshine]

Ive got 2 ongoing claims with them .The first went on 23rd March and the 2nd on 30th March

[bluesunshine]

When did you put yours in ??

[Bolton1]

27th March, recieved by them on the 28th and received by Team 560 on the 30th which is the date they are working to. I'm suprised you've not heard anything yet as they are supposedly working on the 28th March. Why have you waited so long before filing in court?

[Paintball]

Originally Posted by bluesunshine

Well ive just this minute recieved a letter from them saying they'll need another 4 weeks to investigate my complaint .Ive had it with them now , going to submit my MCOL this afternoon

If this is from your Subject Access Request then you really should follow the correct process of LBA before rushing off to court. It is frustrating having to wait (I have four ongoing things with Barclays and NatWest) but the proper procedures are what we should be sticking to.

[bluesunshine]

Originally Posted by Bolton1

27th March, recieved by them on the 28th and received by Team 560 on the 30th which is the date they are working to. I'm suprised you've not heard anything yet as they are supposedly working on the 28th March. Why have you waited so long before filing in court?

I gave them 14 days from 11th April to refund me , fed up with their delay tactics, now i think its time for some action

[bluesunshine]

Originally Posted by Paintball

If this is from your S.A.R - (Subject Access Request) then you really should follow the correct process of LBA before rushing off to court. It is frustrating having to wait (I have four ongoing things with Barclays and NatWest) but the proper procedures are what we should be sticking to.

Ive already recieved my list of charges . Sent in 2 claims for seperate dates ,one on the 26th March and the other on 30th giving them 14 days for a refund.
Sent 2 LBA letters ,one dated 10th April and the other 14th April giving them another 14 days to refund me otherwise court action .To date no refund or correspondance with regard to the last 2 letters .
I believe that ive given them fair warning of my intentions .
Yesterday i posted them another letter stating that i was beginning court action and that i would now be claiming interest as well but stated if they refunded me my original amounts claimed plus court costs within 14 days ,then i would waive the interest and cancel my legal claim .
can't say fairer that that can i ??

[sallysas]

Bluesunshine, good for you sticking to the schedules outlined on this forum - BUT do these claims added together come to more than £5000 (without the 8% statutory interest)? The reason I ask is the advice on this forum used to be end one claim at a time to avoid the claims being lumped together and moved up to multi-track. Things may altered since I started claiming last year (nothing is written in stone on this forum) I merely post this for information. I think you could go for standard disclosure once you are in multi-track but on this matter I know nothing. All the best, Sally

[bluesunshine]

Hi Sally,
no they only total a tad over £600 , but thanks for your reply and advice .

Bluesunshine (Dave)

[Bolton1]

Getting bl**dy frustrated now. Just received another 4 week holding letter, 'phoned them up to be told that they have not even looked at any of the letters received after the 26th March but it will all be dealt with within the 8 weeks allowed under the FSA, she also said that it may take a week to deal with 1 days worth of letters as they don't have enough staff. When I asked about the legal action timescales she said that they knew nothing about it as it was dealt with by another department. Looks to me like they can't communicate with each other and haven't got a clue what is going on. To think that we have entrusted these people with our money for all these years. AAAAAAGGGGGGGHHHHHHH

[sallysas]

So, they're not looking at letters received after 26 March - and this is your problem is it? I don't think so. You have said that you filed at court and are now waiting for a defence to be entered. What is this 4 week holding letter? Is it possible that you are talking to the department that would respond to the prelim or LBA? If so just leave them to stew in their own juice and wait to hear if the legal department (or co-op's solicitors) mount a defence. If they are desperate to talk to you they will contact you one way or another.

[Bolton1]

Cheers Sal, just getting frustrated now cos I could do with the money. They have only got till a week on Friday to file their defence if they are going to bother.