un1boy v Co-Op (Credit Card) **SETTLED IN FULL**

[un1boy]

Well, they received my prelim for my CC 06/09/06 - clock is ticking.

Will keep you updated.

[un1boy]

Received this letter today from the CC people:

Dear Mr. Un1boy

Thank you for contacting us recently to let us know you are unhappy with our service or products.

I am sorry to hear that we have not met the high standards that we both expect, and naturally we want to put things right as soon as possible. To do this we need to investigate the matter thoroughly.

I can asuure you that we will be looking in to your complaint as a matter of urgency and will be aiming to restore your faith in the service we provide. One of my colleagues from our Customer Relations Team will be in touch with you by telephone or letter within the next 7 days. If more time is needed to resolve your query, we will let you know within the next week whent o expect a response from us. In the mean eime, I have attached information about our complaints procedure for you tor ead.

I would like to take this oppertunity to thank you for bringin this situation to our attention and please continue to tell us if you are unhappy in the future.

If you have any more question, please ring us on the number above and speak to one of our advisers.

Signed Andrew Swinley - Head of Customer Service
____

What a load of codswollop! They aren;t for a start having more time and they will certainly be hearing more from me over the next few weeks telling them how unhappy I am with them!! haha

Any ideas whether I should reply and say that I want all coreespondence in writing, not telephone? Or shoudl I just tell them if they phone o put it in writing?

[un1boy]

OK, no more corres about this so LBA sent today!! Woohoo!!

[un1boy]

Hiya, received this letter yesterday:

__________

Dear Un1boy

Account number: xxxx and xxxxx

Thank you for your recent correspondance. I am sorry you have had to write to us.

I can appreciate that you are unhappy with the charges that have been applied to your accounts. As you are aware, the charges are valid and in line with the terms of your accounts.

After reviewing your accounts, I can confirm the total charges of £90.00 and £220.00 have been refunded to your accounts as a gesture of goodwill on this occasion only. This will appear as a credit on your next statements.

I hope this meets with your approval. However if you have any further enquires please do not hesitate to contact customer blah blah blah
___________

so, the long and short of it is I've won!!!!!

now, do I leave it at that, or should I write and ask for my costs towards the Data Protection Act request and recorded delivery too?! lol.

[caro]

Congratulations un1boy. Looks like you are doing well with your claims.

[un1boy]

Thanks Caro - yes, I am doing ok. How are all your claims going?