Now im smiling!

[troy mcclure]

Its taken less than 2 weeks and only a preliminary approach for repayment (which included an error on my behalf) but they have paid up!

Im absolutely delighted to be getting my money back and its a nice little figure

If i hadnt come across this website i'd have never know you could claim it back.

Thank You!



Dear Mr xxx

I'm sorry that you've felt the need to write to smile about the charges applied to your account and about the time it's taken to reply to you.

After reviewing your complaint a total of £722.50 will now be returned as a gesture of goodwill.

I hope you find this result to be satisfactory.

At this stage we are required to let you know that smile will regard the complaint as closed if we do not receive a reply within 8 weeks of this response.

If you remain unhappy you may ask for your complaint to be referred to the Financial Ombudsman Service. Full details are on our website, www.smile.co.uk / talk to us / complaints.

Yours sincerely,

Neil Evans
smile Customer Services Manager

[dolly]

Congratulations!
Great result after minimum effort...bet you have a good weekend now

(If you could spare a small donation that would be lovely)

[jimfishybob]

Congratulations.


Had the same secure message this morning.

Good feeling aint it?

[monkey2468]

That is exactly what I got, paid up in full 2 days ago after the 1st letter. They know they are in the wrong.

[closey]

This is brilliant news, well done. If you can afford it, a small donation to help the running of this site would be gratefully received.

[caro]

Congratulations, that's great.

Could you complete the survey with details of your claim please. The total claimed by site members is over £1 million pounds now, which is encouraging for anyone.