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Laptops Direct

Published by 100mel
1st September 2007

Laptops Direct

Earlier this month I purchased a Toshiba laptop from laptops direct.co.uk paying by debit card for "next day delivery". The goods had not arrived some 5 days later. Contacting the company became a nightmare of music on hold, being cut off and never being able to speak to anyone. I was told firstly that my order had been despatched and then the admission was made that they didn't have the goods and had never had at the time my order was paid for. I cancelled the order and am still waiting for credit of monies - nearly £800 - amazingly my account can be debited instantly - returning the funds is an ongoing problem for three weeks. I have now raised a dispute via my bank but just a warning to anyone else thinking of dealing with this company who advertise heavily in the computer press. They do a good sales job with good prices and attractive offers but the customer service is non existent

By Peedoff let me register on 3rd September 2008, 16:59

Re: Laptops Direct

i've currently purchased a laptop from laptopsdirect when it turns up, they were quick to dispatch but parcelforce have since lost the item. Although laptopsdirect are not to blame, there customer service is slow. they have failed to respond to any of the e-messages sent to them. although when i phoned the call was answered quickly, they are yet to let me know what is happening. apparently they have to wait for parcelforce to confirm to them that they have lost it, well they have already informed me, after lots of e-messaging enquiring about the parcel's whereabouts.

should be alot simpler to sort out, laptops direct actually say on their website they have a good relationship with the courier service lol. a system should be in place that is of less inconvenience to the consumer, parcelforce should contact laptops direct immediately, whom have a next day delivery service, less hassle for consumer. they can sort the mess out for themselves...losing things in transit should not be the consumer's problem but too often is.

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