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Misco

BankFodder
Published by BankFodder
10th August 2007

Misco

Misco's product inventory is very keenly priced and if what you want is in stock then there might not be any problem.

One great advantage is that they accept payment by Paypal.

However in the last year they seem to be plagued by declining service standards, poor delivery times, arbitrary security checks which mean that urgent supplies are delayed without warning, failed international deliveries, and where the goods aren't physically in stock, no information is given about the delay until about 2 weeks has elapsed. This is even when it is clear that the item is urgent because next-day-delivery has been requested and paid for.
Misco's big gesture for this was to offer to refund the next day delivery charge!!
I think that Misco must have move to a different planet.

There are now other similar suppliers who are using Paypal so we are now able to vote with our feet

By RedRich on 5th November 2007, 12:22

Re: Misco

I have to be honest, I used Misco a few months ago to purchase a piece of software - they were the cheapest I found.

There was an error when ordering over the net, the form appeared not to have been posted and I re-submitted it only to discover that I had just spent £200+ for the second time!

This was well after office hours but I called their number anyway. No recorded messages saying I'm in a queue - I got to speak to a real person who took the details and sorted it out within two minutes.

The software arrived the next but one day (it was after work time when I ordered it so it was effectively the next day, although I did not pay for this service).

The problem was sorted - only charged once.

So, I have to say, (and I have no connection whatsoever with Misco) that for me, their service was excellent.

Rich

#1 (permalink)

By Robdblynd on 10th November 2007, 23:50

Re: Misco

I ordered a keyboard from them late one Friday night. I wasn't expecting "great" service given that the keyboard wasn't terribly expensive, just that the order would be fulfilled in reasonable time.

I have to say, the service was fabulous. As I say, ordered online late Friday, no problems at all with ordering or paying. Saturday morning received order confirmation. Monday received email that the item had been shipped. I only paid for standard delivery as the item wasn't needed urgently but it arrived on the Wednesday morning, VERY securely packaged.

And I had follow up email to see if it was satisfactory.

From my experience with them I'd shop again with no worries.

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