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Tiscali

Published by dave
24th July 2007

Tiscali

Not me, but my parents use Tiscali.

They have had nothing but trouble with it. To start with it was ok, and at a very cheap price too, but lately it has gotten so bad that they needed to change.

Firstly, the connection became intermittent and it was hit or miss wether or not you would be able to get on line.

Then they took too much money from my Dad's account (55 quid instead of the usual 14.99), and it was impossible to get hold of them on the phone.

My Dad then cancelled the DD as he had no guarantee that they wouldn't take that amount the next month. They cancelled his line and demanded 4 months premium off of him, despite him being in credit.

Then, he finally gets hold of them (as I told him he needed to pay them before he could get a MAC code and change) and they say, ok we'll take the rest on such and such a day - they didn't, and his line is still down.

He phones them again and after 3 hours!!!! he finally gets through again and gets told that a MAC code will be emailed to him. Duh!!! He can't get on-line! So they agree to send him one via SMS within 5 days.

Well, I'm not holding my breath to be honest.

EDIT: Update - no MAC code has arrived, as was expected. My father has now WRITTEN to them in an attempt to get it, as trying to phone them is futile and there is no registered email address anywhere on their site for contact. And they call themselves a communications firm! Pah!

By GuidoT on 24th July 2007, 16:34

Re: Tiscali

I used Tiscali as my ISP and left them around a year ago. Worked fine for a while, then stopped working completely.

I tried to trouble shoot the problem with them on the phone (via India) and they were awful, they had no idea what they were talking about - but nor did I.

They told me to purchase a new router, then had me call out BT, eventually I got my own IT field engineer to my house, none of it worked.

This all took several months, they continued to charge me, I stopped the direct debit, they threatened to commence legal proceedings against me for the monthly fee, I wrote to them and particularised my losses of around £700 and they soon went away.

I have not bothered to commence proceedings against them to recover the balance.

Needless to say; it is my considered opinion that they are total pants.

Dave, this may help you or rather your parents.
Switching broadband provider | Ofcom

#1 (permalink)

By dave on 24th July 2007, 16:47

Re: Tiscali

Thanks for that, but I think they are going to go with Griffin Internet for now - it may not be the cheapest, but the quality and consistently good service is worth it.

#2 (permalink)

By mollington on 24th July 2007, 20:36

Re: Tiscali

well in there intrest of fairness , Ive been with tiscali for about 5 years and ive never had any promblems , and when i phoned up to change to broadband i got though to a lovely lady who was more than happy to explain it to me ,

#3 (permalink)

By 2Grumpy on 1st August 2007, 15:56

Re: Tiscali

I've been with Tiscali since I changed to broadand a few years ago.

No problems. Even managed to work when my phone was down for 2 weeks while BT were working on replacing cables in the area.

No billing problems either, although when they cut their rates I had to contact them to get the new rate!

#4 (permalink)

By dhg on 3rd August 2007, 14:33

Re: Tiscali

Ive had nothing but trouble with Talk Talk. Which? magazine states their top 3 ISP's are Global, Waitrose(who donate their profit 2 charity) and Zen. All of which have more or less have full marks for connection, customer service and value for money (and something else i cant think of). Hope this helps

#5 (permalink)

By tomterm8 on 3rd August 2007, 14:47

Re: Tiscali

I've been on Tiscalli for a couple of years, no problems yet.

#6 (permalink)

By gillytilly on 3rd August 2007, 18:28

Re: Tiscali

Quote:

Originally Posted by tomterm8

I've been on Tiscalli for a couple of years, no problems yet.

I was with Tiscali and the line was meant to be switched on in the Sep and we still were waiting for it to be done in Dec. Thety did however manage to change my dial up to PAYG without telling me and incurring over £200 phone bill. When i complained and that was a laugh (via India) I was told tough. So i told them that i would be contacting the Ombudsman to complain, they changed there story and my billl. So i still complained and moved to BT who after teething problems, i have had no problems. Still not got 1471 or voicemail facility yet lol

Gillytilly

#7 (permalink)

By Mr lex on 14th September 2007, 11:01

Re: Tiscali

I have been with Tiscali for over 12 months on the £19.50 a month Broadband and phone package. So far I have not had too many problems, if they are out of service for any reason, I get a email from their costumer support team detailing why and when it will be returned to normal.

I would give them 8/10

Lex

#8 (permalink)

By weenic1984 on 1st November 2007, 18:43

Re: Tiscali

i have had nothing but probelms with tiscali.i joined with them on 27th Oct 06 and it took them until mid dec to activate broadband

They then give out false info about transfering the line when your moving. We have moved to sky now who have been brilliant but were are still being charged for calls in our old flat which we have not made and have cancelled the account.

E-mailing the enquiries is obviously going abrouad as they have no idea what you are talking about.

#9 (permalink)

By sytra on 3rd November 2007, 18:35

Re: Tiscali

Hi, been with Tiscali for well over a year now, not had any problems at all.

Infact never had any problem with recommending them. We missed about 3 payments to them and they didnt even hassle us, admittedly we called them to explain and they were very helpful and understanding we never had 1 late payment charge or anything like that added.

To be fair the network does go down occasionaly but i think that has happened maybe 4 times in over a year.

We have just upgraded our package to include line rental because we got so pxxxxxd of with BT.

Sytra

#10 (permalink)

By Lula on 3rd November 2007, 18:55

Re: Tiscali

i have been with Tiscali since they introduced the free stuff ooo years ago now, never had a problem, i would be wary of their modems now, before i switched to bb i ended up having to buy a new one because all of theirs wouldnt work, but I have no problems with them.

#11 (permalink)

By 2Grumpy on 27th November 2007, 21:50

Re: Tiscali

I'm with Tiscali

Broadband ok, but I get lots of spam. When I look at the headers, most of it isn't even addressed to me.

#12 (permalink)

By 2Grumpy on 18th December 2007, 06:47

Re: Tiscali

I to get a lot of spam with tiscali that wasn't addressed to me

I set up a filter (in their online email) to send any mail where my id is not a recipient to the spam folder - now I only get mail addressed to me

Why do tiscali do that?

Grumpy

#13 (permalink)

By zebedy1967 on 19th December 2007, 15:12

Re: Tiscali

Quote:

I to get a lot of spam with tiscali that wasn't addressed to me

yeah i have the same problem since they were hacked several months ago, did what you did and seems fine now,
other than that ive been with them 2 years now and never had a problem with them, i thought about changing and applied for them to send me a MAC code, because there was a cheaper firm, so to keep me with them they reduced my monthly bill to £9.99, for the 1.1Mbps service,
there call center staff can be a bit unhelpful and thick sometimes but i just phone back the next day and usually get to speak to somebody with a bit of common sense,

rating 9/10

#14 (permalink)

By 2Grumpy on 20th December 2007, 18:01

Re: Tiscali

Beats me why they say they have anti-spam stuff and then have a great big funnel to point all of the spam for invalid addresses into valid inboxes.

Grumpy

#15 (permalink)

By nooneshotjr on 5th January 2008, 13:18

Re: Tiscali

i use tiscali. they are ATROCIOUS when it comes to any change to your service - for instance moving. or, one christmas they stopped my service for 6 weeks b/c they were doing something to it (can't remember what now). i got NO notification, nor offer of alternative connection as a get-me-by (e.g. dial up). when i moved house, again - awful. they have zero customer service and their agents are also quite incapable of addressing issues. they seem under-trained.

however, so long as i don't need to change anything - as in move - they are great. aside from that one down period of 6 weeks(!!!!!) and the excessive period it takes them to re-route service on moving, i've had no other downtime in well over 2 years.

#16 (permalink)

By karl77 on 19th January 2008, 13:00

Re: Tiscali

Hi all
Tiscali are terrible & PC World will tell you the same thing ! - very bad customer services,support staff that have'nt got a clue what their talking about,and if your trying to play online games - FORGET IT coz they'll block you from connecting to the sever anywhere from 11:30Its not just that game tiscali are terrible & PC World will tell you the same thing ! - very bad customer services,support staff that have'nt got a clue what their talking about,and if your trying to play online games - FORGET IT coz they'll block you from connecting to the sever anywhere from 11:30am till 12:30am weekends and from 13:00 till 12:00am weekdays - keeping in mind that their so called 'fair user policy ' is from 12:00 till 16:00 weekends and from 18:00 till 23:00 weekdays !!!!!
Pure GARBAGE,Do NOT waste your money.
am till 12:30am weekends and from 13:00 till 12:00am weekdays - keeping in mind that their so called 'fair user policy ' is from 12:00 till 16:00 weekends and from 18:00 till 23:00 weekdays !!!!!
Pure GARBAGE,Do NOT waste your money.

#17 (permalink)

By khoshtip_uk on 5th February 2008, 00:12

Re: Tiscali

companys like Tirscali and 3g (phone) are all the same, their customer service is s***, and they all based in india which makes it worst! and ofcourse they dont answer your phone, i was really surprised when i rang 3g and i wasnt able to communicate / hear their voice clearly, wtf arent they a phone company themselfs?
you can read my experience on below thread

SallI laugh or cry?

http://www.consumeractiongroup.co.uk...6-tiscali.html

tiscali ! BT !! deadlock

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