My experience of Comet

[captainsossige]

Hi,

Just thought I'd share my experience with Comet (Cannock branch)

I bought an LG DVD recorder from them and it was faulty from plug-in. The recorder wouldn't accept any discs and wouldn't even enter stup menu etc. The front panel displayed a confusing message.

I returned to Comet the following day, they took the recorder into the back for 10 minutes, then came out saying it was fine and to try again.

On getting home, it was exaxctly the same, unuseable.

I returned to the store after another 2 days and they said that they needed the fault confirming with a trained engineer, and they had no liability to provide a refund. While I was talking to the assistant, another member of staff (who's name badge said 'Joe') walked past and said, "you're not going to leave this store with a refund!", what a cheek!

I asked for the manager, who once again took the recorder into the back room with another member of staff. After about 15 minutes, they invited me into the back room, where they had set up the DVD recorder, and it wasn't working! They told me that it wasn't working because no antenna was connected, but if I went home and performed an 'over-the-air' update, all would be fine. I asked them to point out this information in the manual.

Obviously they couldn'y, because it wasn't in there. Turns out the manager and the 'trained engineer' thought that my DVD recorder was a freeview set-top box! They finally agreed to a refund, i think mainly through embarassment.

Throughout the whole experience, I was treated with utter contempt by the Comet store staff. They obivously begrudged the refund, even though the faulty item was less than a week old! I felt as if they treated me like a dog!

To add further insult, the member of staff (Joe) who made the casual comment earlier, was at the till as my refund was being processed. I felt a certain amount of pride when telling hi, that the refund that I 'was not leaving the store with' was being processed by the girl at the next till.

He then asked the girl to provide him with my name and address (as is collected when processing a refund) so that he could have it for himself! When I challenged him about this, he asked me to leave the store, so I collected my refund, found my parents and my wife (who were browsing) and left vowing never to return to a Comet store again!

How can a large company such as Comet treat customers like this? Next to me at the service/help desk was a chap who'd bought a laptop from them for his children, it had never worked from day one, and it was his fifth visit to the store after 2 no shows from a repair person who was to visit his home.

Just a tale of caution for all who are considering a purchase from Comet.

Cap'n.

[dontgetitsorted_SUETHEM!!]

Originally Posted by captainsossige

Hi,

Just thought I'd share my experience with Comet (Cannock branch)

I bought an LG DVD recorder from them and it was faulty from plug-in. The recorder wouldn't accept any discs and wouldn't even enter stup menu etc. The front panel displayed a confusing message.

I returned to Comet the following day, they took the recorder into the back for 10 minutes, then came out saying it was fine and to try again.

On getting home, it was exaxctly the same, unuseable.

I returned to the store after another 2 days and they said that they needed the fault confirming with a trained engineer, and they had no liability to provide a refund. While I was talking to the assistant, another member of staff (who's name badge said 'Joe') walked past and said, "you're not going to leave this store with a refund!", what a cheek!

I asked for the manager, who once again took the recorder into the back room with another member of staff. After about 15 minutes, they invited me into the back room, where they had set up the DVD recorder, and it wasn't working! They told me that it wasn't working because no antenna was connected, but if I went home and performed an 'over-the-air' update, all would be fine. I asked them to point out this information in the manual.

Obviously they couldn'y, because it wasn't in there. Turns out the manager and the 'trained engineer' thought that my DVD recorder was a freeview set-top box! They finally agreed to a refund, i think mainly through embarassment.

Throughout the whole experience, I was treated with utter contempt by the Comet store staff. They obivously begrudged the refund, even though the faulty item was less than a week old! I felt as if they treated me like a dog!

To add further insult, the member of staff (Joe) who made the casual comment earlier, was at the till as my refund was being processed. I felt a certain amount of pride when telling hi, that the refund that I 'was not leaving the store with' was being processed by the girl at the next till.

He then asked the girl to provide him with my name and address (as is collected when processing a refund) so that he could have it for himself! When I challenged him about this, he asked me to leave the store, so I collected my refund, found my parents and my wife (who were browsing) and left vowing never to return to a Comet store again!

How can a large company such as Comet treat customers like this? Next to me at the service/help desk was a chap who'd bought a laptop from them for his children, it had never worked from day one, and it was his fifth visit to the store after 2 no shows from a repair person who was to visit his home.

Just a tale of caution for all who are considering a purchase from Comet.

Cap'n.

if i was you i might worry about why Joe wanted your details. after getting a refund your contract ends, finished, finito.. etc.. so why would someone want your details if the system that deals with it , has done its job.

air of caution. never seen comet staff pay me a visit because of a refund, but depends on what rough neighbourhood Joe was brought up in.