Faulty 42inch plasma

[rob14973]

I purchased a 42inch LG plasma tv from comet on the 23rd July. Within 6 months it had developed poor picture quality as well as screen burn.

On the January the 8th 2007 this fault was reported to Comet. They sent an engineer out a few days later. He concluded that a faulty part was the possible cause which he had to order.

They sent two engineers out to replace the part and after 2 hours they informed me it had no effect on the picture.

After further consultation with a Comet manager he decided the engineers had to take pictures of the fault.

After looking at the pictures they deciced to replace the screen. So this time we we left without a telly for 2 weeks whilst the repair was been done.

Finally we received the telly back complete with repairs.

We switched on the the telly and non of the faults had been rectified. Also we found that the telly had been scrapped and scratched down the front.
(not suprising as they carried and stored the TV on the van without packaging)

We phoned up an for a engineer to come out the following day who when arrived saw the tv was in a worst state than when it went for repair.He recommended to ourselves and Comet that we were entitled to a replacement for the tv.

The tv was bought as a package with a dvd player which is not faulty.

Because i have been messed around i have decided, i am know going to get a refund.

Can i have a refund on the whole package? or just the tv.

[blacksheep1979]

you can probably have a refund on the whole package - BUT you wil not get all your money back as you've had 6 months use out of it.

[rosiecotton]

That's right, you will be looking at rescission of the contract which allows the retailer to reduce the refund given to account for any wear and tear you have had from the item.

You may get lucky and Comet will offer a full refund, but if they drag their heels you will have to negotiate with them what you feel a reasonable amount would be.

Basically you only have a very short time in law to reject the goods outright for a full refund. After this time has passed (usually 2-3 weeks in most standard faulty goods cases) the trader is entitled to offer a repair or replacement, which they have done in this case. If this fails, then - and only then - can the consumer push to rescind the contract. As stated before, this is basically a refund less an amount for any wear and tear the consumer has enjoyed from the product. Obviously the longer you have the item the higher the deduction will be. Be prepared to negotiate, don't let them get away with murder but do be reasonable.

Back to your original question - if it was sold as a package by the trader - and not just bought by you on the same day in the same transaction - then it is treated as one contract.

[rob14973]

Thanksyou for the reply's

Rob

[cdb]

Originally Posted by rosiecotton

That's right, you will be looking at rescission of the contract which allows the retailer to reduce the refund given to account for any wear and tear you have had from the item.

Is there any legal or general rule of thumb sliding scale to the recission of contract ie 90% refund for 1year, 80% for 2 years etc etc (for example)

[still-learning]

Hi,

I have had a problem with an LG Plasma 50" TV which had problems with red ghosting on the screen. The TV was just under a year when the fault was reported and it was sent for a software upgrade but this did not help the problem and when it came back with same fault but now no sound out of right speakers an engineer came out and fixed sound but agreed picture was not right. It was then sent away to Comet workshop again but when it came back TV damaged and stand bent.
In fairness when I spoke to an engineer he offered to swap out TV without me asking andbearing in mind the TV over a year old, Comet agreed to a full refund or vouchers to original purchase price of TV which was £2164 in April 2006. I bought a new 50" Plasma and still have over a £1000 in vouchers left.
OK... any product can be faulty but it is how the company deals with it and in this case I wouldn't see past Comet the way they have dealt with me overall.
Their website does say quote
'If the item is still under its First Year Warranty – your service visit will be free of charge (but please note, there’s a £30 call-out fee if it proves not to be faulty). If our engineer can’t repair it, we’ll then offer you a full refund or exchange – no questions asked. '
I hope this helps.

[cdb]

edited :- ignore me