Broken Philips LCD TV - DRAFT COMPLAINT LETTER.

[eyeahmed]

Dear all

please see my original post - Broken philips lcd tv after 18 months. I have contacted comet again who fobbed me off to contact philips who say that they will only pay anything over £400 (meaning i have to fork out the first £400). I have drafted a letter to comet and would be grateful for some constructive comments. It sounds a bit cheeky and arogant but I am really annoyed that this has happened and keeps happening to the general public and companies like comet keep getting away with it

Dear Sir

Further to my recent conversation with your colleagues I am now writing to inform you that I will be raising an action against your company with regards to the above item which I purchase on the 3rd September 2005.

The LCD television was bought with the help of some money donated by our patients. As its purpose was solely for patient use whilst waiting to be seen by their doctor or nurse. Up until Saturday the 24th February it worked well but on Saturday I went to switch it on and it did not come on at all and hasn’t done since. I went through the basic checks with the plug and socket but was unable to find an explanation for why it has stopped working.

I contacted your company on Monday of this week and was advised that there was nothing Comet could do as the machine was out of warranty. I was advised to contact Philips. I have subsequently contacted my solicitor and the consumers group for advice. Both advise that I should raise an action for reimbursement of costs to repair the television which is what I plan to do. Can you forward the contact details of the most appropriate person who I should write to. As a matter of interest I have posted this letter on the LCD TV in the patient reception area for all of our patients to see as naturally they deserve an explanation also as to why such an expensive television which is only 18 months old should breakdown. This will remain posted until I have received a satisfactory response from you. I am giving you 14 days to respond to this letter. If I don’t hear from you I will proceed with small claims action without further notice.

I look forward to hearing from you.

[blacksheep1979]

erm is this being used for business purposes?

[rosiecotton]

Yes - is this a business contract and if so you will need to check the terms and conditions of sale.

[eyeahmed]

hi there

thanks for replying to my email. the tv was bought for staff use but sits in a comminual area where patients can see it but don't have access to it. I don't think this affects my terms and conditions.