Comet Insurance Info

[wemfish]

We had a lot of trouble with our washing machine and comet, after many unsuccessful repairs we got a new machine. (I asked them what to do with the old one, they said I could do as I pleased with it, so, I then fixed the old one myself and sold it in the local paper)

We got it sorted once we gave up with comet and went to the top. .

Landmark insurance, a guy called Shaun. . 02086496791

[chiefengineer]

Originally Posted by wemfish

We had a lot of trouble with our washing machine and comet, after many unsuccessful repairs we got a new machine. (I asked them what to do with the old one, they said I could do as I pleased with it, so, I then fixed the old one myself and sold it in the local paper)

We got it sorted once we gave up with comet and went to the top. .

Landmark insurance, a guy called Shaun. . 02086496791

Well done. It proves persistance pays.

Jeremy

[chesham]

Is this the Comet repair plan (Coverplan) or whatever it was called?

Had similar problems with a laptop taking weeks to repair a faulty screen. My bank rang and said someone had tried to access my bank account online, and had failed and subsequently locked me out of it. Of course, I thought of my laptop!

Comet made the mistake of being rude and abrupt to me on the phone when I rang them - I worked in the next building to them, so I took their names and went into the building and demanded they came down and apologise! They're not very rude when being reprimanded by a customer in person, I can tell you!

[demon_x_slash]

Are you saying that the repair staff were trying to access your bank account details? If so, I would report it to the police as an attempted fraud. Your bank should back you up with the time of call, and your laptop's history (when you get it back). Unbelievable. It's similar to someone else on here that brought their laptop to be repaired at PC World (I think) and someone tried to access child porn on it. Police time.

[chesham]

Well, all I can say is that it was a co-incidence that my laptop went in for repair and then someone tries to access my internet banking, as there was obviously an internet history and cookies still stored on my computer.

The problem was that it had happened before when I tried to sign in to my bank and a third screen popped up, instead of the two. It asked me to confirm a further couple of digits in my password, which I entered (like a stupid idiot) and then thought - that's bizarre, now I've had to enter my whole passcode. Anyhow, when I got in I changed my details and my logon details, and Nationwide rung me 10 minutes later to advise me someone had made 5 attempts to access my banking details - thank god for quick thinking! This was around 5-6 months before my laptop went in for repair.

When I got my laptop back, my internet history had been wiped, cookies and tempory internet files deleted so I gathered someone had done that, as it only went in because the screen light had gone, so there was no display.

I didn't report it to the police because there wouldn't be enought evidence to suggest someone at Comet had committed attempted fraud, because Nationwide had no way of logging the IP address of where the 'fraudster' was trying to do it from. So without that vital information, there was no way of proving it was someone from Comet but I stll think it is a huge co-incidence.

after I turned up on their doorstep (which was around 4 weeks into the repair), I got my laptop back the next working day after discovering that it had sat around for 3 1/2 weeks waiting for someone to ring the store to confirm the insurance details, which someone had forgotton to do and then someone had forgotton to call them back. Useless!

[demon_x_slash]

It's a real shame about that. My OH is in IT and has a real onus to preserve his clients' information - he'd never go through their docs and cookies etc. without them being there.
Do you think they would have actually tried to take money from you if they'd been able to get in?

I would have LOVED to see their faces when the customer they had just been rude to and fobbed off on the 'phone came thundering through from next door, though!