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Last year I bought a washing machine from Comet, about a mile from my house. They delivered it on time but it didn't work properly.
I had to phone a national rate 0870 number to get hold of the local branch, and was put on hold for 8 minutes, listening to their latest offers whilst waiting to be put through to the natinal call centre, who would then route the call to my branch. The call took a total of 17 minutes, all at national rate.
OK the call still only cost me pennies, but mutiply that by a million calls a month or whatever and that's a nice little profit (companies use 0870 numbers because they get paid up to 3p per minute of every call).
What really riled me was that I was phoning to report a fault and PAYING to listen to their adverts!
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Posts: 7,730
Re: Comet phone scam
You are absolutely right. The problem is that niggles like this are never worth doing anything about - and it is very frustrating.
I suppose that the phone was sorted out.
Ha ve you checked the say no to 0870 site linked in the library for future reference
__________________ Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential. Please include a link to the post you want me to look at. If you have received a defence, contact me. Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.
I have one of these and only give it to firms that use them themselves - if everyone did this, the profit gained from trying to fleece people in this way would be negated.
The higher the volume of calls, the higher the profit -i.e. up to a thousand calls the owner would get 1.5p per minute - 1000-5000 3p per minute, etc...
So the likelyhood is that Comet are making a lot more than 3p per call from you - I think 0870 numbers can cost up to 10p per minute. 0871 20p.
A large electricity firm that my sister works for made £180k profit from their complaints line the year before last (0871).
Where is the incentive to get things right the first time round when you can make a much easier profit in this underhand way?
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Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.
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Add me as your friend on FaceBook - I need all the friends I can get
Although there are better deals - I only get 1.5p per minute of the 20p per minute it costs.
Yes they are free - the firm is gambling on the fact that they are taking the lions share of the call cost - and fair play to them really; I wouldn't have a clue how to set this up myself so I suppose I'm fair game!
However, I only got it because when I was suing Abbey I had to phone their 0870 number, so thought that the least I could do was to return the favour. I wasn't bothered about the money as, to be fair, we're talking literally pennies.
Not for them though - they get thousands of calls to their number - I got the odd few.
I strongly encourage everyone to get one and give it only when forced to use a number like it by the firm you are giving it too.
e.g.:
I have not given the number to First Direct simply because they have an 0845 number and a freephone number that you can phone to get through in the event (rare) of being in a queue.
Yet Barclaycard have that number as my contact number - as they force an 0870 number on me.
Read the T&C's though, some of them charge a fee if you recieve less than a certain number of calls in a year.
At the time I signed up with GTI they did not, but this may have changed (although I don't think so).
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Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.
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Add me as your friend on FaceBook - I need all the friends I can get
It says in T&C'S if you generate less then 100 mins of calls over 3 months they can cease the service without notice.Can't see me getting more then 100 mins a year lol
Mind you for the last 5 months I haven't received a single phone call - yet the nuber still exists for use.
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Add me as your friend on FaceBook - I need all the friends I can get
The problems with the faulty goods were sorted easily. I do now use saynoto0870, and also got myself an 0871 number, mostly to stop sales calls where application forms require you to add a contact phone number.
This cost me £9.99, cost 10p a minute to dial and pays me 3p a minute from the first minute. Unfortunately since my last hard drive crashed, I no longer have the bookmark to the site I got it from and have no idea who the supplying company was! Worth it though, it definately cuts down the sales calls - those you do get, just keep them talking!
Do you still have this running, have you got any details atall a name when tehy send you your readies lol! 1st 3p a minute that will do me.
100 minutes a month pays for my internet lol
Do you still have this running, have you got any details atall a name when tehy send you your readies lol! 1st 3p a minute that will do me.
100 minutes a month pays for my internet lol
Although there are better deals - I only get 1.5p per minute of the 20p per minute it costs.
Yes they are free - the firm is gambling on the fact that they are taking the lions share of the call cost - and fair play to them really; I wouldn't have a clue how to set this up myself so I suppose I'm fair game!
However, I only got it because when I was suing Abbey I had to phone their 0870 number, so thought that the least I could do was to return the favour. I wasn't bothered about the money as, to be fair, we're talking literally pennies.
Not for them though - they get thousands of calls to their number - I got the odd few.
I strongly encourage everyone to get one and give it only when forced to use a number like it by the firm you are giving it too.
e.g.:
I have not given the number to First Direct simply because they have an 0845 number and a freephone number that you can phone to get through in the event (rare) of being in a queue.
Yet Barclaycard have that number as my contact number - as they force an 0870 number on me.
Read the T&C's though, some of them charge a fee if you recieve less than a certain number of calls in a year.
At the time I signed up with GTI they did not, but this may have changed (although I don't think so).
Thank you so much for this - I've just signed up - although I wonder now - just to confirm - only the people I want to use the 0871 number can use it - my family can still dial my 020 number?
According to my local paper (The Evening Telegraph 19th April 2006)
"The cost of calling 0870 numbers will be cut to the same as national landline rates, the telecoms regulator said today.
Businesses will no longer get a cut of revenue generated by calls starting with this code, according to Ofcom..."
Comet phone scam 
Re: Comet phone scam 
Re: Comet phone scam 
Re: Comet phone scam 