3 year old fridge freezer stopped working properly

thecornflake · 31st July 2006, 12:36

On Saturday I noticed all the food in our firdge/freezer had defrosted. Further investigation (leaving an ice cude tray in it) proved it wa snot freezing anythign at all. Also the fridge part isn't cold anymore.

So, down to Comet yesterday to start quoting sale of goods at them and see what happens.

I actually managed to speak to the manager who happened to be sitting at the service desk. He was aware of the sale of goods act, but started going on about some new EU legislation (??) which he said I should use rather than SOG.

He didn't however think that the retailer was responsible and tried to get me to contact the manufacturer until he realised I actually knew what I was talking about. Finally I got a number and address from him for a department where they deal with these queries although in his words 'it's a lengthy process and not many people do this as they don't know about it'. I said I will make sure I tell as many people about it as possible then.

He also said (correctly) I would have to prove there was a fault, which shouldn't be too difficult to do.

I had to buy a new fridge as I've got a second freezer but I can't live without a fridge. I intend to claim this back off them plus the cost of a new freezer and the £60 worth of frozen food I bought last week.

I'm going to keep a diary on here of what happens. First step is to call the numebr he gave me and find out what the process is. And contact head office for a copy of the receipt (which I know they keep for 6 years as my wife used to work there).

I shall keep you all posted...

burnside · 3rd August 2006, 11:13

In short, I have a hotpoint mistral fridge freezer FF72P which is designed to cut the compressor out if the ambient temp rises above 32 degrees celcius. During the recent hot spell, it cut out and I lost all my food for the second time is 18 months. The unit is now working perfectly again since the hot spell has finished. Is anyone else experiencing this problem as it could be countrywide?? I feel the unit which I purchased from comet is 'not fit for purpose' as who would have a fridge which has a compressor which is designed to cut out in hot weather? Seems ridiculous???

blacksheep1979 · 3rd August 2006, 12:42

Was there plenty of ventilation round the back of the fridge? If not it could have been overheating and cutting out

blacksheep1979 · 3rd August 2006, 12:44

sorry for the repeat posts - site seemed to hang

blacksheep1979 · 3rd August 2006, 12:44

as above - please someone delete these two

tulsi · 11th August 2006, 16:28

The same thing happened to me on the 4th August, the comet repair man came on the 9th and "cleared the ice build up from evaporator and air ducts" but it is still not working and I have to wait another week to get someone else round, this is totally unacceptable to me as I have 2 small children. please could I have the number you were given, as the comet service centre is useless ( the girl hung up on me for sighing at her!!!) Please also let us know how you are getting on with this.
Thanks,

blacksheep1979 · 11th August 2006, 23:18

you need to ensure there is adequate ventilation round the back of the fridge or it will overheat

CAG Products - We think that these will help you to make your claim or Reclaim your Right These sales also help us to keep helping YOU and keeps this site free of third party adverts!

Small Claims Kit	Small Claims Court Guide	CallBurner - Skype CallRecorder Review	Last Will & Testament Kit	Fight a Motoring Ticket

Alternatively you could purchase a CAG email address here, or maybe you'd prefer our address labels here.
UPDATE: Consumer Forums ConsumerWiki is now LIVE - click here: ConsumerWiki N.B. Please note - due to postage costs these products are only available in the U.K.