Hi, I need someones help please

[mandyy]

Hi, i bought a HP laptop from comet last october... just under 2 months ago i sent it back to HP for repair, there were a few problems

the mouse touchpad buttons not working right
the dvd kept ejecting
and marks starting to apear on the lcd screen

they told me i would have it back in 6-8 days at 3 weeks i got in touch coz i wasn't happy at waiting that long and had it back a few days later. the dvd and touchpad buttons were fixed, but the marks were still on the screen...i got back in touch with HP and they told me how sorry they were and told me that this time it will be fixed fully.. so they took it back and after 2 weeks i got it back.. they have did NOTHING .. the screen still has the marks BUT even worse they have did something to the quicklaunch buttons because they do not work very easy, i have to keep trying them over and over..

i emailed HP again told them about the screen but they did not get back in touch... hmmmmm ... so i went to HP online contact and sent another message saying i will go to court if i have to and they replied to me and said someone will contact me. it's now been 2 days and they haven't... it's pointless trying to phone them coz i tried a few times and was kept waiting for 40 mins each time so i put the phone down (those calls are not cheap)

i think maybe they are taking their time because my warranty runs out on october 3rd... or should it have been comet i should be contacting?? i am stuck as what to do... by the way is a power adaptor included in warranty?? because that also has wires sticking out so i had to buy a new one...

thanks for any help

mandy

[gyzmo]

1. your contract is with the store you buy from, so it really should have been up to them to sort, but never mind - it was under warranty. Phoning them is a waste of time (and money). write to them instead. and dont worry about the date - the incident only need happen within the time specified (which it has), and it also follows through from existing claims.

2. As for the power cable, I'm not sure that will be under warranty. It will be covered by Supply of Goods and services Regs. However, you will probably have a hard time arguing your case with this. check the warranty. It will say whether accessories are covered or not.

[blitz]

Marks on the screen are generally not manufacturing faults, and are usually caused by excessive pressure on the screen. These marks are not repairable and usually come under wear and tear/neglect.

One way it would be a manufacturing fault is if the excessive pressure is caused by closing the laptop (i.e pressure from the keyboard), however it would be upto you to show this if they claim that its not fixable under warranty.

As soon as your warranty is over HP will no longer have to do anything, contact comet instead