Shaw Vs Citibank

[Pinkpig74]

I'm helping a friend reclaim his charges and have received statements from Citibank. The letter says that they cannot find copy statement for 3 months in 2003...what do I do now?

I'm going to start the claim for the charge information we do have, but should I challenge the missing information.

Also, they have sent a form to complete in order for them to disclose the manual intervention on the account. Has anyone else come across this? Should we complete this and send it back or disregard it?

Thanks.

[pj41]

Originally Posted by Pinkpig74

I'm helping a friend reclaim his charges and have received statements from Citibank. The letter says that they cannot find copy statement for 3 months in 2003...what do I do now?

I'm going to start the claim for the charge information we do have, but should I challenge the missing information.

Also, they have sent a form to complete in order for them to disclose the manual intervention on the account. Has anyone else come across this? Should we complete this and send it back or disregard it?

Thanks.

How have you requested the information? Have you sent a Data Protection Act Subject Access Request letter and paid the £10 fee?

cheers

pj41

[e28bigalbexley]

Hi pink
Thats very serious if they say cant suppy the info you asked for under Data Protection Act Subject Access Request. Yes they have under the DPA Subject Access Request legislation 40 days to supply the info write to them in the strongest terms outlining this and the amount of time left for them to forefill this request.
Citi bank do ask for further info and they are, i believe entitled to do so to verify your identity send it registered post because untill they recieve it their 40 days are still running.

AL

[Pinkpig74]

Thanks for the replies...we did a Subject Access Request and included the £10, which they have banked. I will write again to request the additional information.

[adamski]

Hi
Ring their Advocate office who deal with this the number is 08000 569 569 speak to Richard Cooke or one of his colleagues, this is the more human and better side of Citi they are effiecient and courteous.
They will help im sure.
Regards
adamski

[QURESHB]

what kind of ID are they asking for, this will help future cases, so people can send off the ID and Data Protection Act letters together, show them that we are not fools!!!

[e28bigalbexley]

Originally Posted by QURESHB

what kind of ID are they asking for, this will help future cases, so people can send off the ID and Data Protection Act letters together, show them that we are not fools!!!

They send out a list of questions (almost 4 pages worth )that they require to verify who you are .
Although they send your statement to your address and they have your phone number ect, they want photocopies of things like utilities bills (name /address ect) DOB, do you work for Citi, ect,ect.
And to protect you they are entitled to do this apparently, and until they recieve it the 40 days deadline cant start.
HTH

AL